Senior Wireless Technician

SUMMARY:
The Role:

Essential functions:

• Supervise resources to deliver the services as required by SLAâ??s
• Supervise the compliance of health and safety regulations in the region.
• Identify opportunities to grow the business. 
• Manage call logging an...
  
  

  POSITION INFO:
  The Role:

  Essential functions:

  • Supervise resources to deliver the services as required by SLAâ??s
  • Supervise the compliance of health and safety regulations in the region.
  • Identify opportunities to grow the business. 
  • Manage call logging and processing.
  • Maintain strong knowledge of all products and services offered by the Company. 
  • Maintain and manage site health and safety requirements and documentation
  • Maintain Customer wireless networks.
  • Build, maintain and improve client relationships. 
  • Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
  • Repair wireless equipment for the purpose of ensuring service is provided timely and appropriately to those customers needing services. 
  • Ensure all incidents/ call outs are attended to and repaired with time frames.
  • Manage client satisfaction and expectations.
  • Quality control, checking and inspecting radios and antennas and additional equipment. 
  • Checking and monitoring test logs to allow for preventative and pro-active actions.
  • Producing/ compiling statistics and SLA reports. 
  • Provide 3rd level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.
  • Troubleshooting and problem solving of customer issues (local and remote). 
  • Hardware and Software â?? setup, repair, configure and troubleshoot.
  • Coordinate the evaluation, installation and support of all Scan RF installed equipment. 
  • IT Service Management processes.
  • Performing periodic integrity reviews and reports
  • Produce accurate monthly, weekly and daily reports for customers with regards to incidents, service requests and network performance and other relevant information.
  • ·Support management in the detailed network design, deployment and administration of radio networks. 
  • Provide support or integrations, migrations or augments including detailed site and systems engineering, detailed planning and procurement of materials.
  Skills and Experience:

  Essential Qualification:

  • Grade: 12 
  • A+, N+ and CCNA qualification 
  • Minimum 3 years post qualification experience in wireless and IT networking. 
  • Minimum 2 years, experience as a team leader/ supervisor/ manager.
  • · Experience in Health Safety contractor management.
  • Advanced computer literacy.

  Preferred Qualifications:

  • Valid driverâ??s license (Must have)
  • Passport (Must have)
  • Police clearance (Must have) 
  • Own transport
  • Must have Wireless / Telecoms experience
  • Willing to travel and work on standby basis

  Experience required:

  • Minimum 3 years post qualification experience in wireless and IT networking. 
  • Minimum 2 years, experience as a team leader/ supervisor/ manager.
  • Experience in Health Safety contractor management.
  Other:

  Travel:

  • Own transport is essential as travelling will be required
  
  
  

   

  NB! This job is now closed. You can apply for other jobs by uploading your CV.

  
  

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