Service Admin Manager

SUMMARY:
Must have motor dealership experience

POSITION INFO:

Service Admin Manager R22000 - R25000 / North

Minimum of 5 years’ experience in a senior service advisor and
administrative role and moved into Service Management, Experience with corporate dealerships and volume brands, Track record of reaching targets and making profits for the department. Responsible for managing service advisors, booking clerks, costing clerks, warranty clerks and suppliers. Build and maintain customer relationships. Attending to service and warranty claims, attending to aftersales matters and general workshop administration
Evolve and IAL. Ensure job cards opened according to OEM standards.
Reports accurate daily, monthly, annually, daily recon, Weekly WIP - (Every Friday), Weekly Cash outstanding, Weekly warranty / service claims Reports accurate daily, monthly, annually. Labour targets managed (Attached Organogram), Internal – Set per quarter, External – Set per quarter, Sublet profit: Set per quarter, OEM and Internal Audit Compliance - 100% - Avoid paybacks, Ensuring work is costed according to authorizations, Building and maintaining of relationships with OEM, Constant tracking of invoicing and monies outstanding from OEM, Working closely with Financial Manager on payment allocations, Ensuring OEM bulletins are up to date and Training and set up of all new admin staff of all platforms.
CSI & SSI – 90%, Cash outstanding, Age analysis, Warranty claims submission done with 24hours and aligned to standards set by OEM
Ensuring staff adhere to company policy and procedures, Departmental adherence to admin protocols with regards to Evolve and IAL
All documents sent out by OEM to be signed and returned before
deadline, Data Management Quality - 100%, Develop and implement systems to record, file, and store information pertaining to services, recon, warranty, etc. 100% compliance - AVOID paybacks