Service Administrator

SUMMARY:
Our client based within the Northern Suburbs of Cape Town is seeking a dependable and friendly Service Administrator to join their team.

POSITION INFO:
Responsibilities:

• Answering the switchboard and taking detailed messages regarding any queries.
• Assist with service queries that are logged.
• Quotations and invoices using Jobsys.
• Capturing the invoiced jobs in Excel for follow-ups.
• Calling of clients to obtain service work.
• Email and telephonic correspondence with clients for scheduling and service feedback.
• Raising job cards daily for the service teams.
• Delegating and scheduling jobs for the service teams.
• Dealing with the main Technicians and their assistants for any queries they may have.
• Liaising with the Technicians regarding feedback, handover logged repairs with the repairs department.
• Using Maximizer database to source for work for the service team and pull monthly reports of clients that need to be contacted for annual services.
• Make unit listings / asset registers in Excel.
• Capturing data from the service sheets upon client requests.
• Logistical planning for scheduling purposes.
• Ordering supplies via email or telephonically.
• Drafting Service Level Agreements and actioning them as stipulated once signed off by the client.
• Managing the service teams and their assistants’ annual and sick leave, ensuring the forms are completed and signed off.
• Filing of completed forms.
• Assisting the Project Managers with possible leads if a client requests a new unit.
• General ad hoc duties and assisting the other departments where needed.
• Ensuring to keep track of the walkie-talkies.

• Matric certificate.
• At least 2 years of experience in a similar role.
• Ability to work under pressure and be punctual.
• Customer orientated and organized.
• Ability to problem solve independently and have a positive attitude.
• Own transport required.
• Must be dependable and have a professional etiquette.
• Computer literate and proficiency with typing.
• Ability to work with different personalities.
• Bilingual in English and Afrikaans.