Service Administrator

SUMMARY:
Responsible for managing the administrative and coordination functions of the Service department

POSITION INFO:

MINIMUM REQUIREMENTS

• Grade 12, coupled with a minimum of 3 years administration/coordination experience in a Service department
• Experience in industries involving load testing, inspections, lifting equipment, mechanical services or similar technical fields
• Knowledge of safety procedures and job-site requirements
• Valid Drivers Licence and own vehicle

DUTIES

• Prepare quotations for load testing, inspections, repairs and replacement equipment or services
• Review technical information, reports and customer requirements to determine necessary scope and pricing
• Maintain detailed records of quotes, job files and service documentation
• Follow up on outstanding quotes
• Plan, schedule and coordinate service jobs
• Assign appropriate Technicians
• Ensure that necessary tools, equipment and materials are arranged prior to job start
• Monitor job progress and adjust schedules as needed to meet customer deadlines
• Act as link between customers, Technicians and internal teams
• Provide customers with job updates, timelines and post-service documentation
• Coordinate site access, safety requirements, permits and any special project needs
• Support Technicians with relevant job information, documentation and logistical support
• Respond promptly to customer inquiries
• Resolve issues or escalate concerns to Management when necessary
• Process service reports, invoices, purchase orders and related paperwork
• Maintain service calendars, job boards and project trackers
• Assist the Service Manager with reporting, metrics and departmental planning as required