Service Administrator - Mechanical Workshop / Sage - Jet Park

SUMMARY:
Service Administrator - Mechanical Workshop / Sage - Jet Park

POSITION INFO:

Service Administrator – Mechanical Workshop (Sage) – Jet Park

We are seeking an experience Mechanical Workshop Service Administrator to adhere to all administrative processes to ensure that the business objectives are met.

Main purpose: Confirming timesheets and ensuring that all labour hours are captured on Sage.

Closing service jobs once completed and invoice in accordance with customer orders and quotations.

Run weekly Sage report on open jobs and close when completed

Minimum requirements:

• Matric / Grade 12
• Computer literate – particularly in Sage
• Experienced in Service Administration in a Mechanical Workshop environment
• Good customer relations skills
• Interpersonal skills to work with customers and suppliers and to work as part of the team.
• The ability to plan and prioritise work in accordance with business requirements.

Duties:

To provide administrative support to the Service departments by:

• Compiling Service and workshop quotations and confirming that all necessary details are available and correct before processing the request.
• Obtaining orders for service from Customers when required.
• Following up on all pending quotations on a regular basis.
• Opening all Service Jobs.
• Loading parts required for work on service jobs and continuously following up on parts availability with logistics staff.
• Loading and sending orders for external service providers.
• Expediting parts required for service work to be available when required.
• Confirming time sheets and ensuring that all labour hours reflects in the SAGE system.
• Closing service jobs once completed and invoicing work in accordance with customer orders and quotations. Run weekly SAGE report on open jobs and close if complete.
• Investigating and resolving service admin queries, such as invoice queries.
• Any other service related administrative duties as required.
• Update and maintain customer contact and equipment data information to ensure high data quality.
• Take an active part in suggesting continuous improvements to work flow, working processes and procedures.
• Ensure that all registers are kept up to date on a daily basis as required.
• Transport co-ordination of units for timely delivery
• Assist with internal sales and “walk-in” customers
• Monthly Invoicing and follow up on outstanding payments
• Liaise with customers to ensure that equipment is delivered on time
• Preparing rental contracts for customers and following up on orders
• Processing documentation for cross border work
• Assisting sales consultants with customer queries and quotes
• Assisting Debtors with queries | Data Capturing, reporting, recons and utilization
• Opening of new customer accounts (credit apps)
• Opening of accounts for suppliers | Processing of vendor application forms

Salary offer: Negotiable