Service Advisor

SUMMARY:
Service Advisor Automotive - Roodepoort

POSITION INFO:
Fast growing motor vehicle brand looking for a Service Advisor to join their growing team.

Duties:

1. Customer Interaction: Greeting customers, scheduling service appointments, and effectively communicating with them throughout the service process. Providing information about services, pricing, and timelines in a clear and professional manner.
2. Service Consultation: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns and accurately documenting service requests.
3. Vehicle Inspection: Performing visual inspections and diagnostic checks on vehicles to identify any maintenance or repair requirements. Consulting with technicians to determine the necessary services and provide accurate estimates to customers.
4. Service Recommendations: Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines, and customer concerns. Explaining the benefits and importance of recommended services to customers.
5. Parts and Inventory Management: Ordering necessary parts and materials for vehicle repairs and ensuring availability for scheduled service appointments. Maintaining accurate records of parts inventory and usage.
6. Work Order Management: Creating and managing work orders for service appointments, ensuring all necessary information and instructions are communicated to technicians. Tracking the progress of service jobs and updating customers as needed.
7. Quality Assurance: Performing quality checks on completed service work to ensure it meets industry standards and customer expectations. Addressing any concerns or issues promptly and professionally.
8. Customer Satisfaction: Following up with customers after service appointments to ensure satisfaction and address any additional needs or concerns. Soliciting feedback to identify areas for improvement and enhance the overall customer experience.
9. Technical Knowledge: Staying informed about vehicle makes and models, maintenance procedures, and industry trends to provide accurate information and advice to customers.
10. Administrative Tasks: Performing various administrative duties, such as maintaining customer records, processing service invoices, and documenting service histories accurately.

• Reside on the West Rand of Gauteng
• Experience in a similar role
• Combination of customer service skills
• Automotive knowledge
• Technical aptitude
• Organizational abilities to effectively manage service operations
• Customer Satisfaction