Service Advisor

SUMMARY:
-

POSITION INFO:

We are seeking a dedicated and customer-oriented Service Advisor to join our team in Brackenfell. The ideal candidate will act as the liaison between customers and the service department, ensuring a seamless and satisfactory service experience.

Key Responsibilities:

• Customer Interaction: Greet customers, listen to their concerns, and accurately document vehicle issues and service requests.
• Service Coordination: Schedule service appointments, coordinate with technicians, and ensure timely completion of work.
• Communication: Provide customers with updates on service progress, explain technical details in an understandable manner, and advise on necessary repairs and maintenance.
• Documentation: Prepare and manage service orders, invoices, and warranty documentation accurately.
• Quality Assurance: Ensure all services are performed to the highest standards and customer expectations are met or exceeded.

Minimum Requirements:

• Education: Matric / Grade 12 Certificate.
• Experience: Minimum of 2 years' experience as a Service Advisor in an automotive dealership environment.
• Skills: Strong communication and interpersonal skills, proficiency in dealership management systems (e.g., Evolve, Kerridge), and a good understanding of vehicle mechanics.
• Licenses: Valid driver's license.

Preferred Attributes:

• Customer Service: Demonstrated commitment to providing exceptional customer experiences.
• Technical Knowledge: Basic understanding of automotive systems and repair procedures.
• Organizational Skills: Ability to manage multiple tasks efficiently and effectively.
• Teamwork: Collaborative approach to working with service technicians and other dealership staff.

Remuneration and Benefits:

• Salary: Competitive, based on experience and qualifications.

Benefits: Opportunities for professional development and career advancement within the dealership network.