Service Advisor

SUMMARY:
An experienced SERVICE ADVISOR is required for permanent employment based in Richards Bay.

POSITION INFO:
NEW EMPLOYMENT AVAILABLE | NUWE WERK BESKIKBAAR IMISEBENZI EKHONA | UMSEBENZI OMTSHA OKHOYO | MOSEBETSI O MOCHA O FUMANEGANG from Title: Service Advisor Area: Richards Bay Industry: Workshop \/ Dealership \/ Service Center \/ or similar environment Ref No.: TRG 2529 Salary: TBD at interview Start Date: As soon as possible Type: Permanent An experienced SERVICE ADVISOR is required for permanent employment based in Richards Bay. This role requires a candidate with strong technical understanding of maintenance operations , combined with excellent customer service and workshop coordination skills. The successful candidate will act as the key liaison between customers, workshop technicians, and parts departments , ensuring vehicles are diagnosed, repaired and returned to service efficiently within operational timelines. Proven track record and experience working with a diverse cross section of fleet and LMV, MMV and\/or HMV (Light, Medium & Heavy Motor vehicles) will be highly advantageous. DUTIES & RESPONSIBILITIES: Serve as the primary point of contact for customers bringing vehicles in for servicing, repairs, and inspections Open and manage job cards for all service and repair work Conduct initial vehicle assessments and accurately record reported faults Coordinate communication between customers, workshop technicians, and parts departments Provide repair estimates, service recommendations, and cost explanations to clients Monitor workshop job progress and ensure vehicles are completed within agreed timelines Maintain accurate documentation of service history, repairs and parts usage Ensure all warranty claims and service procedures are completed according to manufacturer standards Follow up with customers regarding repairs, service updates and vehicle collection Assist with workshop scheduling to optimise technician productivity and workflow Maintain strong relationships with fleet clients and commercial vehicle operators EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS: Grade 12 (Matric) Minimum 5 years' experience as a Service Advisor within an LMV, MMV or HMV workshop environment (req.) Strong understanding of vehicle servicing, diagnostics and repair processes Excellent customer service and communication skills Ability to manage multiple job cards and service workflows simultaneously Strong administrative and organisational skills Computer literacy and experience with dealership service management systems advantageous Ability to work in a fast-paced workshop environment Traceable & contactable references Local residency or willing to relocate to location required Submit CV (Word \/ PDF) to , Ref # (TRG 2529) #TheRecruitmentGuy #ServiceAdvisor #RichardsBay #Empangeni #Umhlathuze #Zululand #NorthCoast #FleetMaintenance #Dealership #ServiceCenter #RichardfsBaylJobs #DealershipCareers APPLICATION INSTRUCTIONS Only applications from suitably experienced candidates who meet the requirements of this vacancy will be considered. Interested candidates must submit their updated CV (Word \/ PDF) via email to therecruitmentguy @ outlook .com , quoting the correct Ref. Number (TRG 2529) in the subject line. Please attach all relevant supporting documentation, including (where applicable): Tertiary and secondary qualifications Professional memberships and\/or partnerships Trade, training, and\/or in-house certificates Relevant operating, vehicle, hardware, or equipment licences Previous employment references with contactable details Correspondence will be limited to shortlisted candidates who meet the minimum requirements. If you do not receive feedback within three (3) weeks of submitting your application, please consider your application unsuccessful. The Recruitment Guy (Pty) Ltd South Africa CONNECT | LIKE | FOLLOW | SHARE | TAG Facebook | LinkedIn | X | Instagram