Service Advisor

SUMMARY:
SERVICE ADVISOR – MOTOR INDUSTRY
Location: Milnerton, Cape Town

An exciting opportunity exists for an experienced Service Advisor to join a reputable motor dealership.
Minimum Requirements:

• Matric certificate.
• Previous Mahindra dealership experience is ESSENTIAL and non-negotiable.
• Previous experience as a Service Advisor within a Mahindra dealership.
• Valid Code 8 driver's licence.
• Strong working knowledge of Keyloop.
• Proficient in Microsoft Excel.
• Good understanding of workshop operations, vehicle servicing and repairs.

POSITION INFO:
Key Responsibilities: Welcome customers and manage vehicle service and repair bookings. Open accurate job cards and capture customer and vehicle information. Prepare service quotations and recommend additional maintenance and repair work. Drive labour sales and identify upselling opportunities. Monitor and manage Work-in-Progress (WIP). Liaise with technicians and workshop management to ensure timely completion of jobs. Keep customers updated on vehicle progress and collection times. Handle customer queries and complaints professionally. Maintain excellent customer relationships and ensure customer satisfaction. Key Skills: Excellent communication and customer service skills. Strong administrative and organisational abilities. Sales-driven with the ability to achieve labour sales targets. Good problem-solving skills. Ability to work under pressure in a fast-paced workshop environment.