Service Advisor / After-Sales Consultant (Automotive)

Recruiter:

J.A.Z Recruitment

Job Ref:

Date posted:

Friday, March 17, 2023

Location:

stellenbosch, Western Cape, South Africa

Salary:

Market Related Salary

SUMMARY:
Main Purpose of the Role: Strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals.

POSITION INFO:

Key Performance Areas:

Prepare for the arrival of the customer and vehicle
Taking care of customer at initial consultation upon arrival
Ensure accurate Warranty and Motor plan details on system
Update Dealer Management System, track all vehicles and update control systems
Regular Liaison with customers
Ensure accurate invoice payments
Professional Vehicle hand over
Customer follow – up and reminders
Attend weekly service meetings

Qualifications and Experience:

A minimum of 2 years in a similar position within a motor dealership.
Senior Certificate Grade 12.
Technical qualification and/or aptitude would be advantageous.

Skills and Personal Attributes:

Excellent interpersonal communication skills.
Customer and Service Orientation
Problem Solving Ability
Self-Management & Resilience
Team Orientation

To apply, submit a detailed CV and a cover letter detailing your sales record and potential fit to the role’s requirements to: j.a.z.recruitment.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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