Service Advisor - JHB (Car Dealership)

Our client, a well established dealership in Johannesburg is seeking the services of an experienced Service Advisor. (If you have never worked in a Car dealership and Workshop then you do NOT qualify for this position)

Basic R24 000 + Benefits + Incentives

The successful candidate must have all of the below.

• 4+ years Experience as a Workshop Service Advisor
• (If you have never worked in a Car dealership then you do NOT qualify for this position)
• Experience must be with reputable Car Dealership Workshop
• It is essential that you are able to work under pressure.
• Kerridge, Evovle, Automate, Autoline experience is a must.

DUTIES AND RESPONSIBILITIES:

· Comply with internal/ Group service standards and procedures for optimal performance levels.
· Communicate and respond to customer queries in person, via email or telephonically.
· Assist customers with enquiries, bookings, scheduling services and collection of vehicles.
· Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.
· Accomplish adequate daily labour sales targets to achieve monthly budgeted figures.
· Prepare and manage job cards and Technician notes with the required service details.
· Ensure that all vehicles are serviced and maintained to customers'' requirements and franchise standards.
· Authorise the required parts to be ordered and follow up on outstanding parts on order.
· Provide thorough feedback to the customer regarding services done and/ or outstanding.
· Contact existing and potential customers and sell additional services e.g. maintenance plans.
· Ensure that all costs, invoices, and claims are accurately completed daily.
· Manage customer complaints quickly and effectively for optimal customer satisfaction.
· Build continuous positive customer experiences and –relationships for enhanced customer satisfaction and retention.
· Continuously maintain high levels of productivity.
· Any ad hoc admin/ other responsibilities as and when required.