Service Advisor, aftersales & coordination - Gauteng, Centurion

SUMMARY:
Automotive Service Advisor - (Aftersales & Coordination) - Gauteng, Centurion
 
#DriveYourCareerForward as a customer focused Service Advisor within a premium independent automotive environment specialising in high-end 4x4 vehicles!

This role sits at the heart of the aftersales operation, acting as the link between the customer, workshop, and parts department. You will manage the full-service journey, from booking to delivery - ensuring a seamless, transparent, and high-quality experience aligned with a business known for its attention to detail, technical expertise, and personalised service approach

Remuneration:
Competitive salary package, R 15 000 – R 25000 – Benefits include Provident Fund & Medical Aid contributions.

POSITION INFO:
Duties :

• Booking in vehicles and accurately capturing customer concerns and service requirements
• Providing professional customer engagement, updates, and aftersales support
• Preparing job cards and ensuring correct allocation to workshop technicians
• Liaising closely with technicians regarding diagnostics, repairs, and timelines
• Managing parts sourcing, ordering, receiving, inspecting, correctly storing and stock control in line with workshop demand
• Maintaining optimal parts inventory levels and minimising downtime due to stock shortages
• Ensuring accurate costing, quotations, and invoice explanations to customers
• Monitoring work-in-progress (WIP) and ensuring jobs are completed within agreed timelines
• Coordinating vehicle handovers, ensuring quality checks and customer satisfaction
• Upholding high standards of service delivery, transparency, and communication
• Assisting with workshop administration and service reporting

• Proven experience as a Service Advisor within the automotive industry
• Strong parts knowledge with exposure to inventory/stock management
• Experience in a workshop environment (premium or 4x4 experience advantageous)
• Excellent customer service and communication skills
• Knowledge of ODIS, Autoplan a bonus
• Strong organisational and administrative ability
• Ability to work under pressure in a fast-paced workshop environment
• Computer literate (job cards, invoicing, workshop systems)
• Technical understanding of vehicle repairs and maintenance processes
• Valid driver’s license