Service Centre Consultant x6

Recruiter:

Energy At Work

Job Ref:

JHB000314/LM

Date posted:

Thursday, May 29, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Service Centre Consultant

POSITION INFO:
Our client is looking for a dynamic and customer-focused Service Centre Consultant to join their growing team. If you’re passionate about delivering world-class service and building lasting client relationships, this opportunity is for you.
About the Role:
The Service Centre Consultant will serve as the primary point of contact for customer queries, ensuring a professional, responsive, and seamless client experience. This role is key in driving customer retention, improving service delivery, and fostering continuous improvement in customer support operations.
Key Responsibilities:

Handle inbound calls and respond to written queries promptly and effectively
Analyse customer feedback and identify root causes of service breakdowns
Collaborate with cross-functional teams to improve the overall client journey
Promote digital self-service tools and encourage adoption
Accurately document all customer interactions and maintain service records
Meet daily performance targets and uphold service excellence
Stay updated on products, systems, and compliance requirements
Deliver insights and trends to improve customer engagement strategies

Qualifications requirements:

Matric (required)
NQF Level 5 or equivalent (preferred)
RE5 certification is an advantage

Experience:

2–3 years in sales and client service roles
1–2 years in life insurance, especially with a focus on retention
Experience in managing and improving customer experience

Skills & Competencies:

Strong communication and interpersonal skills
Analytical and problem-solving mindset
High attention to detail and process adherence
Committed to personal development and continuous learning
Passionate about delivering exceptional customer service

Why Join Our Client?
â¨ Work in a customer-first, high-performance culture
â¨ Contribute to innovation and continuous service improvement
â¨ Opportunities for growth and personal development within a reputable organization
Ready to deliver an outstanding client experience?

Apply now and take the next step in your customer service career with a market-leading employer.

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