Service Coordinator

Recruiter:

Network Recruitment

Job Ref:

NPr002993/KN

Date posted:

Monday, December 1, 2025

Location:

Johannesburg, South Africa

Salary:

180 000.00 Annually

SUMMARY:
Are you a natural organiser, problem-solver, and people-focused leader who thrives in a fast-paced, service-driven environment? A leading organisation in the hygiene and facilities solutions sector is searching for a detail-oriented, assertive, and highly dependable Service Coordinator to keep operations running smoothly and clients delighted.

POSITION INFO:
In this role, you’ll be the operational heartbeat of the branch — ensuring technicians are scheduled effectively, clients receive timely service updates, and daily service delivery runs like clockwork. If you excel at structure, communication, and real-time decision-making, this is the perfect opportunity to step into a role where your impact is immediately felt.

What You’ll Be Doing (Key Responsibilities)

Service Planning & Scheduling

Build daily routing schedules and allocate technicians based on service requirements.
Adjust routes for delays, holidays, emergencies, and client requests.
Track aborted jobs and ensure timely rescheduling.

Field Team Coordination

Oversee field staff check-ins and monitor progress throughout the day.
Ensure teams are in full PPE, correctly uniformed, and service-ready.
Support technicians with real-time direction and problem-solving.

Client Service & Communication

Act as the primary contact for bookings, updates, delays, and service feedback.
Follow up on client queries, installations, and complaints.
Maintain strong professional relationships to ensure outstanding service delivery.

Systems & Ticket Management

Open and close service tickets, ensuring accurate record-keeping.
Manage handheld devices, job cards, and ensure audit-ready documentation.
Log discrepancies and conduct debriefs with teams daily.

Stock, Fleet & Resource Coordination

Issue consumables, tools, fuel cards, and vehicle keys with full traceability.
Perform monthly stock counts and support fleet compliance.
Oversee vehicle servicing schedules and maintain checklists.

Service Quality Tracking

Monitor metrics such as route adherence, job completion, and attendance.
Identify performance gaps and escalate concerns proactively.
Support corrective action to enhance service quality.

What You Need to Succeed (Qualifications & Experience)

Matric (essential)
2–3 years’ experience in operations coordination, service delivery, route planning, or technician scheduling
Experience in mobile/field team coordination is highly advantageous
Solid MS Excel, Outlook & digital systems proficiency
Exposure to stock control, job ticketing systems, and fleet tracking (preferred)

Who You Are (Key Traits)

â Highly organised and structured
â Calm under pressure — even when things go off-plan
â Assertive communicator with strong follow-through
â A problem-solver who anticipates issues before they arise
â Accountable, reliable, and proactive
â A natural coordinator who enjoys multitasking and managing real-time operations

Why Join This Team?

Work in a highly dynamic, people-focused environment
Play a central role in ensuring client satisfaction and operational excellence
Join a team that values professionalism, growth, and accountability
Opportunity to gain strong experience in operations, logistics, and service delivery
Be part of a well-known national brand with strong industry presence

Ready to Apply?

If you’re a structured, solutions-focused individual who loves keeping daily operations running seamlessly, we’d love to hear from you.
Apply today!
For more opportunities in Logistics, Operations, and Service Delivery, visit:
/>

Please note: If you do not hear back within two weeks, please consider your application unsuccessful. Your profile will remain on our database for future opportunities.

Similar jobs you might be interested in:

Service Coordinator
Location: Johannesburg
Salary: 180 000.00 Annually
Are you a natural organiser, problem-solver, and people-focused leader who thrives in a fast-paced, service-driven environment? A leading organisation in the hygiene and facilities solutions sector is searching for a detail-oriented, assertive, and highly dependable Service Coordinator to keep operations running smoothly and clients delighted.
3 days ago

Workshop Service Manager - Boksburg
Location: Johannesburg
Salary:
#DriveYourCareerForward and lead excellence as a Dealership Workshop Service ManagerOur client, a growing vehicle dealership is seeking a highly motivated and experienced Workshop Service Manager to oversee and manage the operations of their dealership service department. Your next big move starts here - Apply now!The role of the Workshop Service Manager is to excel in team leadership, custo...
3 days ago

DENTAL TECHNICIAN PART-TIME / FULL-TIME | RANDBURG, JOHANNESBURG
Location: Johannesburg
Salary:
8 days ago

Electronic Technician
Location: Johannesburg
Salary: Annually
Join our client in Kathu as an Electronic technician, where you’ll maintain, integrate, and optimize cutting-edge mining safety systems.
9 days ago

Instrumentation Technician (Condition Monitoring Technician)
Location: Johannesburg
Salary:
A reputable packaging company in the East Rand, is looking to employ a Condition Monitoring technician (Instrumentation). The Instrumentation technician must come with strong FMCG experience to manage, maintain, and troubleshoot online equipment monitoring systems. The ideal candidate must be proficient in SCADA systems, data tagging, sensor integration, and real-time condition monitoring technolo...
10 days ago

Instrumentation Technician with SCADA
Location: Johannesburg
Salary: 35000 Monthly
JOB SPECIFICATION: Instrumentation technician (FMCG)Location: South Africa; Johannesburg East Employment Type: PermanentOnly South African citizens will be considered or Perm Residency. Position OverviewWe are seeking a skilled Instrumentation technician with strong FMCG experience to manage, maintain, and troubleshoot online equipment monitoring systems. The ideal candidate will be proficient in ...
10 days ago

IT Technician
Location: Johannesburg
Salary: 300 000 Annually
Are you a hands-on IT technician with strong troubleshooting skills and a passion for end-user support? Join a dynamic team and provide critical IT support across multiple branches!
13 days ago

IT Service Desk Technician (Audio and Visual)
Location: Johannesburg
Salary:
Managed Talent Solutions's client is looking for a Service Desk technician with +5 years experience in AV diagnosing and resolving basic technical issues on live sound equipment, live stream devices (OBS Studios, Restream, Zoom, or MS Teams and A/V programs). Must have experience in using digital/ analog audio mixing software for video and sound editing and various digital signage solutions.
14 days ago

Commercial Vehicle Workshop Manager - Gauteng, Midvaal
Location: Vereeniging
Salary:
Remuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: Our Client a busy Commercial Vehicle Dealership is looking for a qualified and experienced Commercial Vehicle Service/Workshop Manager to join their Team. The main purpose of this position is to ensure efficient and profitable operation of the Service/Workshop Department by meeting the obje...
15 days ago

IT Support Technician
Location: Centurion
Salary: 300000 Annually
A national leader in the manufacturing and supply of cleaning materials to the Hospitality, Catering, and Contract Cleaning sectors is looking for a driven IT Support technician.
16 days ago