Service Coordinator

SUMMARY:
Are you a natural organiser, problem-solver, and people-focused leader who thrives in a fast-paced, service-driven environment? A leading organisation in the hygiene and facilities solutions sector is searching for a detail-oriented, assertive, and highly dependable Service Coordinator to keep operations running smoothly and clients delighted.

POSITION INFO:
In this role, you’ll be the operational heartbeat of the branch — ensuring technicians are scheduled effectively, clients receive timely service updates, and daily service delivery runs like clockwork. If you excel at structure, communication, and real-time decision-making, this is the perfect opportunity to step into a role where your impact is immediately felt.

What You’ll Be Doing (Key Responsibilities)

• Build daily routing schedules and allocate technicians based on service requirements.
• Adjust routes for delays, holidays, emergencies, and client requests.
• Track aborted jobs and ensure timely rescheduling.

• Oversee field staff check-ins and monitor progress throughout the day.
• Ensure teams are in full PPE, correctly uniformed, and service-ready.
• Support technicians with real-time direction and problem-solving.

• Act as the primary contact for bookings, updates, delays, and service feedback.
• Follow up on client queries, installations, and complaints.
• Maintain strong professional relationships to ensure outstanding service delivery.

• Open and close service tickets, ensuring accurate record-keeping.
• Manage handheld devices, job cards, and ensure audit-ready documentation.
• Log discrepancies and conduct debriefs with teams daily.

• Issue consumables, tools, fuel cards, and vehicle keys with full traceability.
• Perform monthly stock counts and support fleet compliance.
• Oversee vehicle servicing schedules and maintain checklists.

• Monitor metrics such as route adherence, job completion, and attendance.
• Identify performance gaps and escalate concerns proactively.
• Support corrective action to enhance service quality.

What You Need to Succeed (Qualifications & Experience)

• Matric (essential)
• 2–3 years’ experience in operations coordination, service delivery, route planning, or technician scheduling
• Experience in mobile/field team coordination is highly advantageous
• Solid MS Excel, Outlook & digital systems proficiency
• Exposure to stock control, job ticketing systems, and fleet tracking (preferred)

Who You Are (Key Traits)

Why Join This Team?

• Work in a highly dynamic, people-focused environment
• Play a central role in ensuring client satisfaction and operational excellence
• Join a team that values professionalism, growth, and accountability
• Opportunity to gain strong experience in operations, logistics, and service delivery
• Be part of a well-known national brand with strong industry presence

Ready to Apply?