Service Coordinator

SUMMARY:

Service Coordinator

Location: Port Elizabeth (Gqeberha), Eastern Cape

POSITION INFO:

Key Responsibilities

• Coordinate and schedule service jobs, technicians, and resources
• Act as the main point of contact between clients and the service team
• Log service calls and ensure accurate job allocation
• Monitor job progress and ensure timely completion
• Handle customer queries, complaints, and follow-ups professionally
• Prepare and maintain service-related documentation and reports
• Ensure all job cards, invoices, and service records are completed accurately
• Liaise with internal departments to ensure seamless service delivery
• Maintain and update customer databases and service systems
• Ensure adherence to company procedures and service standards

Minimum Requirements

• Matric (Grade 12)
• Relevant administration or customer service qualification (advantageous)
• Minimum 2–4 years’ experience in a service coordination, administration, or customer service role
• Strong computer literacy (MS Office – Word, Excel, Outlook)
• Experience with scheduling or job management systems (advantageous)
• Excellent organizational and multitasking abilities
• Strong communication skills (verbal and written)

Key Competencies

• Planning and coordination skills
• Customer service orientation
• Attention to detail and accuracy
• Ability to work under pressure in a fast-paced environment
• Problem-solving and decision-making ability
• Strong interpersonal skills
• Ability to work independently and within a team

Additional Requirements

• Ability to handle high volumes of work efficiently
• Professional and courteous manner when dealing with clients
• Reliable, punctual, and well-organized
• Ability to manage deadlines and prioritize tasks effectively