Service Delivery Administrator

SUMMARY:
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POSITION INFO:

If you want to be your best self, you need to work with the best team!

Join our client's team as a Service Delivery Administrator and be part of our journey towards IT excellence! If you're a detail-oriented team player with a passion for Information Technology, we want you on our team! Apply now! 

Main purpose of job role

Role entails providing administrative support to our clients Help Desk, Service Delivery Managers, and IT Operations Manager. You will report directly to the Manage Services Executive.

Your main duties will involve but not necessarily be limited to the following responsibilities:

• Monthly Billing for support provided to internal Business Units, Clients and Vendors. (HP, Dell etc.)
• Assist Help Desk with overflow for the assignment of logged Incidents and Requests to support teams when applicable.
• Assist Service Delivery Managers with contracts and proposals and quality checks.
• Assist Billing & Training Coordinator with training agreements and booking of training for Business Unit. (Will manage process entirely after three months).
• Assist Project Coordinator with billing requirements for clients when applicable.
• Create and update client information on Ticketing System, Document Management System and CRM.
• Assist IT Operations Manager with documenting Business Unit Policies and Procedures.

Essential skills and experience

• Minimum 4 years’ overall experience in IT MSP Environment.
• Strong communication (both written and verbally) and comfortable face to face.
• Strong reporting.

Essential qualifications

• Grade 12 - a post matric qualification will be advantageous
• MS Office (Excel, Word, PowerPoint, and Outlook) –experienced.
• Previous experience working in an IT Service Provider industry.
• Min of 4-6 years relevant customer service experience.

Behavioural characteristics and competencies

• Must be passionate about Information technology.
• Excellent communication skills (written, verbal and listening).
• Highly motivated, disciplined, and ambitious.
• Detail and deadline oriented.
• Team Player.

NB! This job is now closed. You can apply for other jobs by uploading your CV.