Service Delivery Manager to work in Aggeneys

SUMMARY:
Datacentrix is looking for a Service Delivery Manager to work in Aggeneys, Northern Cape. He/She will play a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams.

POSITION INFO:

Requirements:

• Matric / Grade 12 and relevant Diploma/Degree
• ITIL v3 Foundation Certified
• 5+ years Service Delivery Management experience
• 5+ years Service Delivery Team Lead experience (5+ years)
• 5+ years Managed Services working experience with strong technology support background in Datacentre Hardware, Datacentre Software, End User Computing, Networking and Security and to enable conceptual understanding of solutions supported and to assist the team in delivering effective support services
• Operates effectively in a service driven culture and customer-centric
• People Management and Leadership Skills - Achieves delivery through people

Overall responsibilities:

• Customer Service (being compassionate)
• Daily Onsite Operations (processes and procedures)
• Resource Management (induction, training and development, leave/sick leave, etc.)
• Incident, Change and Problem Management (incl. trend analysis and reporting)
• Escalation Management and Resolution
• Continuous Service Improvement (being proactive)
• 3^rd Party Management
• Strategic Support and Growth of the Services delivered to the Customer
• Daily attendance of Services and Management Meetings
• Monthly Service Review and Customer Survey Index CSI (reporting and presentation)
• Removing all obstacles to customer satisfaction and / or financial performance
• Communicating across organisational boundaries – from engineers through to senior managers
• Relationship building between the Customer and Datacentrix (Customer Centricity and New Opportunities for Improvements)
• Passion for the IT Managed Services Industry

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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