Service Design Strategist (Product Design)

Recruiter:

CSG Recruit

Job Ref:

MDWdigital

Date posted:

Friday, November 3, 2023

Location:

CapeTown, South Africa

Salary:

Market related

SUMMARY:
The ideal candidate will be driving service design thinking that connects experience delivery to operations and technology resulitng in improved client and intermediary journeys and experience.

POSITION INFO:

Duties & Responsibilities

End-to-End design of market leading solutions that enhance customer experience.
Increase business efficiency for example the journey / experience maps, service blueprints, interaction models, flows and wireframes
System design to ensure problem definition and ideation address the needs and optimise the value across all stakeholders.
Develop user/customer and service flows across the business, regularly consulitng with stakeholders to ensure
- areas of friction are identified and understood
- initiatives to improve customer experience are scoped and prioritised.
Deliver solutions to the development team
Provide service design thought leadership within the group

Desired Experience & Qualification

Bachelor degree in Business, Marketing or relevant qualification - Hons will be an advantage
5 years experience in Service Design and working with Product Owners, Business Analysts and Developers
3 year experience in design thinking (determine which solutions are more likely to satisfy customer needs) and communicating design solutoins
Experience in Agile Methodology and working environment

Interested?

Please Note:
- If you have not been contacted within two weeks (post CV submission date), please consider your application unsuccessful.
- By applying for this position, you hereby give consent for your personal information to be retained on our database for future employment opportunities and further grant consent for your personal information to be accessed by third parties, strictly for the purposes of recruitment and/or employment purposes. Furthermore, you hereby confirm that any information you have provided is true, correct and up to date.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

JUNIOR MEDICAL OFFICER
Location: Masiphumelele
Salary: Market related
The main purpose of the position is to render efficient and effective clinical care to volunteers on
Today

Service Technician
Location: Cape Town
Salary:
1 day ago

Asset Liability Specialist
Location: Cape Town
Salary: 65000 Monthly
Hybrid / Remote Large Financial service company needs a specialist for the Asset & Liability BU
3 days ago

IT Support 3rd Line
Location: Cape Town
Salary: market related Monthly
Purpose of the job:To Ensure Network Stability and UptimeTo manage the local networking environment ensuring that it is pacthed and supported.Support wider IT infrastructure for remote sites.Provide End User SupportMonitor IT environment pro-actively.Ensure IT Policies and Procedures are up to date and followed.Lease and Manage 3rd Party service ProvidersManage IT Projects for New Deployments are ...
3 days ago

Infrastructure Support Manager
Location: Stellenbosch
Salary: N/A
To manage and coordinate the project portfolio within the company towards effectively meeting strategic business and organisational objectives, and to develop and manage a centralised administration function for the infrastructure department.
6 days ago

Senior Mechanical Design Engineer
Location: Cape Town
Salary:
Discover an exciting opportunity as a Senior Software Engineer with a revolutionary company renowned for its leadership in software development and technological integration. Become part of a talented team of experts, where your skills will fuel creativity, shaping the landscape of groundbreaking software solutions and engineering excellence.
7 days ago

Facilities Manager
Location: Cape Town
Salary:
7 days ago

External Marketing Specialist (Cape Town)
Location: Cape Town
Salary: 25000.00 Monthly
Are you passionate about shaping impactful marketing strategies that resonate with diverse audiences? Do you thrive in dynamic environments where collaboration and innovation are at the forefront? We invite talented individuals to join our client as an External Marketing Specialists.Role Purpose: As an External Marketing Specialist, you will be instrumental in developing and executing marketing, e...
8 days ago

Senior Full Stack Developer
Location: Cape Town
Salary:
8 days ago

External Marketing Specialist (Cape Town)
Location: Cape Town
Salary: 25000 Monthly
Are you passionate about shaping impactful marketing strategies that resonate with diverse audiences? Do you thrive in dynamic environments where collaboration and innovation are at the forefront? We invite talented individuals to join our client as an External Marketing Specialists.Role Purpose: As an External Marketing Specialist, you will be instrumental in developing and executing marketing, e...
9 days ago