Service Designer (Intermediate)

Recruiter:

Network Recruitment

Job Ref:

NWB002085/TMo

Date posted:

Tuesday, May 3, 2022

Location:

Centurion, South Africa

Salary:

0000

JOB SUMMARY:
We are looking for a hard-working and organised Service Designer to research customer behaviour and common customer responses to particular experiences, then create new processes to improve observed issues.

JOB DESCRIPTION:

Roles & Responsibilities:

Map service experiences

Designing, setting and building usability tests for services and product prototypes

Transitioning designs from quick sketches into prototypes that can be iterated

Collaborative design with technologists and developers

Active base management design

Be able to sketch and prototype on paper and in HTML

Be able to work quickly in an agile environment

Be able to explain ideas in a way that other people understand

Welcome the constructive criticism of their work and be able to review the work of others constructively

Know how to interpret user research

Understand how form and function work together

Know how to remove complexity from services

Be able to write for user interfaces

Explain design decisions and be able to represent a service at a service assessment

Assess a service and give constructive feedback

Put forward the case for design

Collaborate on designs with a developer

Engage the whole multidisciplinary team in the design process

Lead a workshop

Work at pace

Education:

Matric Certificate

Job Experience & Skills Required:

5 years or more experience as a Service Designer

Experience with design software, wireframe and prototyping tools

Adept at the use of Figma, Miro and MS Office

Can plan and execute user research and extract insights from it

Can design a user journey map and identify pain points

Prototype services and validate ideas.

Design service blueprints

Expertise in design thinking/human-centred design

In-depth knowledge and experience within a relevant service design discipline

Experience designing and/or implementing solutions in resource-constrained environments

Experience crafting a project vision, execution strategy and client relationship

Experience with conceptual, ideation, and iterative prototyping

Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders

Team spirit and strong communication skills

Good time-management skills

Apply now!

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