Roles & Responsibilities:
Map service experiences
Designing, setting and building usability tests for services and product prototypes
Transitioning designs from quick sketches into prototypes that can be iterated
Collaborative design with technologists and developers
Active base management design
Be able to sketch and prototype on paper and in HTML
Be able to work quickly in an agile environment
Be able to explain ideas in a way that other people understand
Welcome the constructive criticism of their work and be able to review the work of others constructively
Know how to interpret user research
Understand how form and function work together
Know how to remove complexity from services
Be able to write for user interfaces
Explain design decisions and be able to represent a service at a service assessment
Assess a service and give constructive feedback
Put forward the case for design
Collaborate on designs with a developer
Engage the whole multidisciplinary team in the design process
Lead a workshop
Work at pace
Education:
Matric Certificate
Job Experience & Skills Required:
5 years or more experience as a Service Designer
Experience with design software, wireframe and prototyping tools
Adept at the use of Figma, Miro and MS Office
Can plan and execute user research and extract insights from it
Can design a user journey map and identify pain points
Prototype services and validate ideas.
Design service blueprints
Expertise in design thinking/human-centred design
In-depth knowledge and experience within a relevant service design discipline
Experience designing and/or implementing solutions in resource-constrained environments
Experience crafting a project vision, execution strategy and client relationship
Experience with conceptual, ideation, and iterative prototyping
Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders
Team spirit and strong communication skills
Good time-management skills
Apply now!
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