Service Desk Agent

SUMMARY:

We are seeking a reliable and customer-focused Service Desk Agent to join our IT support team. As a key member of the service desk, you will act as the first point of contact for users requiring technical assistance.

The ideal candidate will have strong problem-solving skills, excellent com...

POSITION INFO:

We are seeking a reliable and customer-focused Service Desk Agent to join our IT support team. As a key member of the service desk, you will act as the first point of contact for users requiring technical assistance.

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a solid understanding of IT support processes and tools.

What you’ll do:

• Customer:
  • Optimal service level
  • Shift work required
  • Exceptional customer satisfaction levels
  • First call resolution approach
• Learning, Growth and Innovation:
  
  • Willing to accept new responsibilities, acquire and demonstrate relevant new knowledge.

Your expertise:

• IT Support and / or A+ Certification preferable
• 2 – 3 years Call Centre experience in support role
• Strong Admin skills
• OEM or dealer experience
• Fluent in English

Qualifications:

• GR 12 (Matric)
• IT Support and / or A+ certification preferable

Other information applicable to the opportunity:

• Contract Position: 12 Months 
• Location: Midrand

Why work for us?

Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. 

You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains. 

Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. 

By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions. 

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

NB! This job is now closed. You can apply for other jobs by uploading your CV.