Service Desk Agent

Recruiter:

iStaff Recruitment

Job Ref:

CPT000754/CB

Date posted:

Tuesday, August 5, 2025

Location:

Pretoria, South Africa

Salary:

R12500 Monthly

SUMMARY:
We require a Service Desk Agent in the Pretoria East area. You will serve as the first point of contact for clients seeking technical support and service assistance. The role is focused on resolving client queries effectively, managing tickets, and collaborating across departments to ensure excellent service delivery. This position requires flexibility to work evening shifts as part of a rotating support schedule.

POSITION INFO:
Working hours:
Monday - Friday: 08:00 - 17:00 (office based)
Evening/night shift: 15:00 - 23:00 (remote from home)

Key Duties:

Provide professional client support via phone & email
Log & manage support tickets using DataTill
Escalate technical issues to Field Technicians if needed
Set client expectations and provide guidance on self-service tools
Collaborate with internal teams to resolve service issues
Assist with client order processing and terminations
Support Ops Coordinator with admin tasks and work order updates

Core Skills Required:

Excellent communication
Strong problem-solving & attention to detail
Able to work under pressure & on night shifts
Experience with ticketing systems (e.g., DataTill) is a plus
Tech-savvy and team-oriented

PLEASE NOTE: Thank you for your interest in this position, we will review and be in touch if you are suitable.

Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions.

*** In the meantime, please download our

Similar jobs you might be interested in:

Service Desk Agent (3 Years)
Location: Pretoria
Salary:
We are recruiting for a service desk Agent role, on a 3-year contract. The role will be based in Pretoria, Gauteng.
11 days ago

Service Desk Analyst (L2)
Location: Johannesburg
Salary: Market-Related
As a service desk Analyst (L2), you''ll serve as a key escalation point for complex technical issues.
64 days ago

Service Desk Analyst (L1)
Location: Johannesburg
Salary: Market-Related
As a service desk Analyst (L1), you''ll be the first point of contact for end-users requiring technical support.
64 days ago

IT Support Technician
Location: Johannesburg
Salary: 8000 - 12000
Our IT support department in Benoni is looking for an experienced technician to provide service desk support to end users.
22 days ago

IT Operations Manager
Location: Pretoria
Salary: R47,000
A leading tech company based in Pretoria East is seeking an experienced and driven IT Operations Manager to join their growing team. This role offers the opportunity to oversee and enhance the company’s IT infrastructure, ensuring seamless operations in a fast-paced, innovation-driven environment.
3 days ago

Manager: IT Operations
Location: Pretoria
Salary:
Our client, an award-winning MedTech is looking for a Manager: IT Operations to join their team.
8 days ago

Desktop Support Engineer
Location: Johannesburg
Salary: 15000 Monthly
Salary: R15 000.00 - R20 000.00 per month, depending on experience + Petrol Card + LaptopWorking hours: Monday – Friday 07:30 – 17:00 + StandbyRemote positionArea person should reside in: Kempton Park and surrounding areasOwn car and good wifi is requiredOur client is a growing, family-owned IT services business that prides itself on going the extra mile for clients. Th...
8 days ago

SUPERVISOR ONLINE AND SUPPORT CENTRE
Location: Johannesburg
Salary: Market related
To manage the Telebet and Online Support centre and ensure that all policies, procedures and standards are adhered to. Ensure excellent customer engagement, as well as accurate and timeous facilitation of telephonic betting services whilst living the 4 Racing values.
2 days ago

Seafreight Forwarding and NVOCC Manager
Location: Johannesburg
Salary: R65,000.00 Monthly
Join a renowned global clearing and forwarding agency as their next Manager focussing on seafreight forwarding and consolidations.
3 days ago

Receptionist / Front Desk
Location: Midrand
Salary: 15 000 Monthly
A dynamic organization based in Midrand is looking to employee a Receptionist with strong telephonic and administrative skills
3 days ago