Service Desk Agent

Recruiter:

iStaff Recruitment

Job Ref:

CPT000754/CB

Date posted:

Tuesday, August 5, 2025

Location:

Pretoria, South Africa

Salary:

R12500 Monthly

SUMMARY:
We require a Service Desk Agent in the Pretoria East area. You will serve as the first point of contact for clients seeking technical support and service assistance. The role is focused on resolving client queries effectively, managing tickets, and collaborating across departments to ensure excellent service delivery. This position requires flexibility to work evening shifts as part of a rotating support schedule.

POSITION INFO:
Working hours:
Monday - Friday: 08:00 - 17:00 (office based)
Evening/night shift: 15:00 - 23:00 (remote from home)

Key Duties:

Provide professional client support via phone & email
Log & manage support tickets using DataTill
Escalate technical issues to Field Technicians if needed
Set client expectations and provide guidance on self-service tools
Collaborate with internal teams to resolve service issues
Assist with client order processing and terminations
Support Ops Coordinator with admin tasks and work order updates

Core Skills Required:

Excellent communication
Strong problem-solving & attention to detail
Able to work under pressure & on night shifts
Experience with ticketing systems (e.g., DataTill) is a plus
Tech-savvy and team-oriented

PLEASE NOTE: Thank you for your interest in this position, we will review and be in touch if you are suitable.

Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions.

*** In the meantime, please download our

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