Service Desk Agent (3 Years)

Recruiter:

Nambiti Technologies

Job Ref:

JHB002835/Dimph

Date posted:

Monday, August 25, 2025

Location:

Pretoria, South Africa

SUMMARY:
We are recruiting for a Service Desk Agent role, on a 3-year contract. The role will be based in Pretoria, Gauteng.

POSITION INFO:
Key responsibilities:

Logging all relevant incident/service request detail on the call tracking system
Providing first-level support through taking calls
Handling the resulting incidents or service requests using the incident
Reporting and request fulfilment processes.
Allocating categorization and prioritization codes
Providing first-line investigation and diagnosis
Resolving incidents/service requests they are able to
Escalating incidents/service requests that they are unable to and resolve within agreed timescales, keeping users informed of progress
Follow up on customer satisfaction.
Conduct customer satisfaction surveys.

Required qualifications, experience and skills:

Diploma or equivalent qualification in ICT
Minimum 2 years ICT experience
Microsoft Certified Desktop Support Technician (MCDST) (added advantage)
A+ certification

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