Service Desk Agent

Recruiter:

Baraka IT Solutions (Pty) Ltd

Job Ref:

Service Desk Agent

Date posted:

Tuesday, February 8, 2022

Location:

CapeTown, South Africa

Salary:

negotiable

JOB SUMMARY:
Service Desk Agent

JOB DESCRIPTION:

3years customer service experience or 2 year call centre experience
Ability to work shifts within a 24/7 environment.
Credit and Criminal Clear
Completed Matric or Equivalent Qualification
A+ and N+ qualification

Minimum Skills Required:

Excellent Computer Skills
Excellent command of English language is essential.
Excellent written skill and email etiquette.
Excellent listening skills
Problem solving skills.
Attention to detail.
Organizational skills
Customer centric orientated

Key Responsibilities :

Respond to all incoming calls within the agreed service level
Receiving, validates and logs client requests and capture the detail of the request
Respond to e-mail, web, fax and monitoring calls that are logged onto the system
Deliver a professional and efficient (first) interface s
Analyses and interprets calls ensuring that the classification, prioritization and escalation of the requests are correct.

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