Service Desk Agent

Recruiter:

Progressive IT Resourcing

Job Ref:

1306269115

Date posted:

Saturday, May 7, 2022

Location:

Bellville, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems, and provides basic telephonic training on these systems when required.

Escalates more complex problems but must manage the incident to completion. Identifies interim and long-term solutions and provides regular updates to the Senior Problem Analyst.

Participates in internal forums and work groups to contribute to the methodology and standards.

Permanent, Cape Town based

KEY RESPONSIBILITIES

Deliver a first line support service via the Service Desk by logging Incidents and Service Requests received telephonically and via e-mail.
Offering technical advice to end users. This will include working as part of a team, to share knowledge and work together to increase performance standards.
Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within the agreed SLA, according to the agreed processes and in a professional and customer sensitive manner.
Deliver an after hour standby first line support service to end users. This is a Service that is delivered by the Service Desk team on a rotational basis.
Providing daily feedback to end users on outstanding active calls.
Manage a variety of tasks and activities which may require adjustments to priorities to satisfy business needs.
Work within defined deadlines as part of a team and on an individual basis ensuring assigned work is effectively managed.
Any task given to ensure great service delivery

QUALIFICATION AND EXPERIENCE

Degree or Diploma IT

2 years related experience.

ITIL Foundation certified

KNOWLEDGE AND SKILLS

Client Delivery

Reporting and Administration

Technologies

Business Requirements Definition

Problem Tracking Tool

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Service Desk Agent
Location: Cape Town
Salary:
3 days ago

1st Line Service Desk Engineer
Location: Cape Town
Salary:
Our client is looking for a 1st Line service desk Engineer to join their team
6 days ago

1st Line Service Desk Engineer
Location: Cape Town
Salary:
28 days ago

2nd Line Service Desk Engineer
Location: Cape Town
Salary:
28 days ago

L2 Service Desk Engineer
Location: Cape Town
Salary: 0
Our client is looking for an L2 service desk Engineer to join their team in Cape Town
28 days ago

Product Specialist
Location: Bellville
Salary: R22 000.00
We have an exciting opportunity for a Product Specialist to join a support team servicing clients in the agriculture industry, reporting to the Support Manager. This role involves supporting bespoke software solutions both onsite and remotely, while collaborating with internal stakeholders across departments to resolve client issues effectively. The ideal candidate demonstrates resilience under pr...
Today

Concierge Manager
Location: Sea Point
Salary: Monthly
Ultra Luxury Hotel opening in Sea Point is looking for a Concierge Manager. The Concierge Manager leads the concierge department, ensuring that every guest receives expert, personalised local knowledge and impeccable assistance. From exclusive restaurant reservations to bespoke travel arrangements, this role curates extraordinary experiences that elevate the guest stay beyond expectation.&nbs...
4 days ago

Facilities Manager
Location: Somerset West
Salary:
An established organisation is seeking a hands-on and proactive Facilities Manager to take ownership of all facility operations, maintenance, and optimisation. This is a high-priority role suited to a practical, solutions-driven individual who is comfortable working both on-site and at a strategic level.
8 days ago

Factory Manager
Location: Parow Industria
Salary:
Factory ManagerLocation: Â Â Â Parow, Cape TownReporting to: Production ManagerOur client is a well-established South African manufacturer specialising in the design and production of industrial fans and air movement solutions for sectors including mining, power generation, HVAC, marine, and heavy industry.We are seeking a hands-on Factory Manager from a sheet metal manufacturing or engineering e...
8 days ago

Trader Administrative Assistant
Location: Cape Town
Salary:
Our client is seeking a detail-oriented Trader Administrative Assistant to support the trading team in the execution of commodity purchases, sales, and freight activities.
13 days ago

Service Desk Agent

Similar jobs you might be interested in:

Create a free job alert for Service Desk Agent in Bellville