Service Desk Analyst (12-month Fixed Term Contract)

SUMMARY:
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POSITION INFO:

Job Requirements

Supporting 2nd level with information gathering
Categorize Tickets and check for completeness
Identify and diagnose issues and problems
Support problem identification
Advise users on appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Provide essential online security advice and support
Tracking of ongoing Tickets
Creation of Knowledge Base Articles
Update users with the progress of their logged incidents

Minimum Requirements

Grade12 (On the job training will be provided)
Good communication skills in German (written and spoken)
Basic English communication skills
Basic knowledge of MS Office and MS Windows
Basic understanding of IT systems (beneficial)
Previous role within a service department will be beneficial but not needed
Ability to work well within a team
Communicate effectively with team members and users
Requires organizational skills to manage their and the teams workload

Please forward CV and ALL supporting documentation to, Caree- . Should you not hear from Profile Personnel within 14 days please consider your application unsuccessful for the vacancy. Please note all applications will automatically be added to our database for future vacancies.