Service Desk Coordinator

Recruiter:

Network Recruitment

Job Ref:

ITE007293/DEP

Date posted:

Sunday, November 16, 2025

Location:

Johannesburg, South Africa

Salary:

350 000 Annually

SUMMARY:
Are you an experienced IT professional with strong troubleshooting skills and a passion for service delivery? Join a dynamic team as a Service Desk Coordinator and play a key role in ensuring seamless IT support and operational excellence!

POSITION INFO:
A leading organization is seeking a Service Desk Coordinator to support IT infrastructure within the MIS department. This role involves providing technical support, managing IT resources, and contributing to IT projects in alignment with ITIL standards. You’ll work closely with the IT Service & Operations Manager to ensure continuity of service and deliver exceptional user support.

What’s in it for you?
You’ll gain hands-on experience in IT service desk operations, infrastructure support, and project coordination, while contributing to the success of a leading organization.

Key Responsibilities

Provide IT support for end users (PCs, thin clients, smartphones, printers, scanners, etc.)
Ensure ITIL-compliant MIS support processes (ticketing, troubleshooting, reporting)
Manage IT hardware resources, including inventory and capacity planning
Assist in designing and planning hardware/software transitions (BUILD domain)
Implement plans and tasks assigned to RUN and/or BUILD teams
Apply security and licensing policies
Participate in IT projects, documentation, testing, and training
Submit monthly project reports and ensure prioritization of tasks
Travel to sites for IT projects or training when required
Maintain compliance with QHSE and ISO standards

Job Experience and Skills Required
Education:

Degree or Diploma in Information Technology or Computer Science

Experience:

Minimum 5 years of relevant IT experience
Working knowledge of IT Service Desk ticketing systems
Basic administration of Microsoft Identity Manager (MIM)
Skills in Microsoft operating systems and Office 365
Experience with desktop imaging and deployment
Proficient in PC hardware, software, and printer troubleshooting

Skills:

Strong communication and customer care skills
Technical and analytical abilities
Time and workload management
Ability to work independently and as part of a team

Apply now!

For more exciting IT vacancies, visit: />
I also specialise in recruiting for:

Software Developers (Back-End / Front-End / Full Stack)
Mobile Developers
Business & Systems Analysts
BI & SQL Experts
UI / UX Professionals
Data Scientists / Data Analysts
Big Data Professionals
Cloud Experts
Infrastructure Specialists
DevOps / SecOps Experts
Cyber Security Specialists
SEO / Digital Designers

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for other suitable roles.

For more information, contact:
Frankie Deppe
Specialist Recruitment Consultant
Connect with me on LinkedIn!

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