Service Desk Engineer â?? First Line Application Support

SUMMARY:
The Role:

Essential functions:

• Positive attitude required with excellent telephone etiquette
• Team player with good work ethic and attendance record
• Self-driven - Get the job done
• Strong event management abilities with customer focused
...



POSITION INFO:
The Role:

Essential functions:

• Positive attitude required with excellent telephone etiquette
• Team player with good work ethic and attendance record
• Self-driven - Get the job done
• Strong event management abilities with customer focused
• Strong sense of responsibility in taking ownership of problems and seeing them through till completion.
• Work under strict Service Level Agreements and meeting targets
• Excellent customer satisfaction, interaction and engagement
Skills and Experience:

Essential Qualification:

• Matric
• Tertiary Qualification or Equal Experience
• ITIL foundation certification
• A+
• N+

Experience required:

• SQL Experience
• Linux Experience
• Report writing experience
• Multi-tasking skills
• Experience with File Delivery (retrieving and delivery of files)
• Telecommunication experience
• Requires to perform daily application availability checks
• To Engage with service providers for follow ups and feedback on technical queries to ensure efficient and quick turnaround times on tickets logged
• Achievement of First Line Resolution (FLR) percentage
• Working well with other colleagues/team player/ willing to assist
• Ensure that all correspondence is adhere to, executed or noted in the correct manner
• Following instructions including customer Working Instructions (WI) or management instructions
Other:

Physical demands:

• Willing to work 24x7x365 shifts (3 x 8 hours shifts per day â?? 6 days on 4 days off). This may change according to business requirements
• Own reliable transport and a valid driverâ??s license




 

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