Service Desk Engineer

SUMMARY:
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POSITION INFO:

Job Title: Service Desk Engineer (Hybrid – Cape Town)

We’re looking for a skilled Service Desk Engineer to join our dynamic IT team based in Cape Town. This hybrid role requires working in-office three times a week, with the flexibility to work remotely on the remaining days.

Key Responsibilities:

• Provide first- and second-line technical support to end users.

• Troubleshoot hardware, software, and network issues.

• Manage service requests and incidents through the ticketing system.

• Collaborate with internal teams to ensure timely issue resolution.

Requirements:

• Proven experience in a service desk or IT support role.

• Strong knowledge of Windows OS, Microsoft 365, and basic networking.

• Excellent communication and problem-solving skills.

• Customer-focused with a proactive approach.

If you're a tech-savvy professional who thrives in a collaborative environment, we’d love to hear from you!