Service Desk Specialist(Client Based)

SUMMARY:
We are recruiting for a Service Desk Specialist with 5 years experience and an ICT NQF Level 6 or higher qualification, With ITIL foundation and MS Office or MS 365 and MS SharePoint certification for a 4 months project

POSITION INFO:

Skills requried 

Service Desk duties includes managing calls from inception until resolution, first line support, quality assurance of calls logged and resolved, follow up with users and service provider groups, trend analysis, incident and problem investigation which includes minute writing

Incident and problem management reports and major incident solution tracking and extended hour standby

Assisting the manager with change management duties which entails the same amount of effort as incident and problem management processes

The person must be knowledgeable in TeamMate audit software, PeopleSoft and service management processes like Incident, Problem, Change and Quality Management processes

Diploma or a degree preferably in ICT

ITIL Foundation

The applicant should be and have experience and proficiency in Microsoft Office 365 and SharePoint

Track record of ServiceDeskskillssuchascommunications skills, problemsolving, teamwork, time management and handling multiple tasks/priorities and independent worker

Closing 11 May 2021

NB! This job is now closed. You can apply for other jobs by uploading your CV.