Service Desk Team Lead

SUMMARY:
The Role:

Essential functions:

• 3-5 years Team Lead experience preferably in a Service Desk environment.
• Responsible to manage all contractual service levels.
• Management of all agents under his/her direct report.
• Provide guidance and assista...
  
  

  POSITION INFO:
  The Role:

  Essential functions:

  • 3-5 years Team Lead experience preferably in a Service Desk environment.
  • Responsible to manage all contractual service levels.
  • Management of all agents under his/her direct report.
  • Provide guidance and assistance to the team to ensure we deliver a world class service.
  • Manage reporting and projects related to the Service Desk.
  • Attend all required customer meetings.
  Skills and Experience:

  Essential Qualification:

  • Matric
  • A+
  • N+
  • ITIL 3 or 4 Foundations
  • MCSE / Equivalent
  • Soft Skills

  Preferred Qualification:

  • Certification in Junior Management
  • ITIL Intermediate

  Experience required:

  Management of service desk agents to drive process compliance and service delivery to the client.

  Other:

  Work environment:

  • The environment is a Service Desk environment
  
  
  

   

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