Service Desk and Operations Manager

Recruiter:

Network Recruitment

Job Ref:

ITE007289/Mon

Date posted:

Friday, November 14, 2025

Location:

Johannesburg, South Africa

Salary:

Annually

SUMMARY:
Seeking an IT Service Desk & Operations Manager within ITSM as defined by ITIL, who will be responsible for IT support for users, and be in charge of the RUN domain of the MIS department but may be asked to assist the Build team when required.

POSITION INFO:
Key Responsibilities:

Plan, organise and assign tasks to the team
Manage IT hardware resources
Ensure ITIL MIS support processes
Single point of contact for helpdesk, ITSM ticketing, troubleshooting, logs analyse, reporting, and centre on monitoring
Ensure production follow-up
Ensure data & systems backups
Manage IT infrastructure related contracts and SLA
Apply the organisation's security and licensing policies
IT hardware resource management
IT Service Desk management
Infrastructure management

Job Experience and Skills Required:

Degree in Information Technology or Computer Science
10-15 years relevant IT experience
ITIL foundations certified
Knowledge in network / telecom (Fortigates Certifications)
Knowledge in VMWare virtualisation technology environment

Apply now!

For more IT jobs, please visit />
I also specialise in recruiting in the following:

Software Development
Data Engineer
Data Analyst
Infrastructure
Architecture
... and more!

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:
Monica de Wet
Senior Recruitment Consultant

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