Service Domain Lead: Collaboration & Communication

Recruiter:

SHARON NUROCK RECRUITMENT CC

Job Ref:

DUR002513/SN

Date posted:

Sunday, November 6, 2022

Location:

Durban, South Africa

Salary:

R1 million per annum (cost to company) - negotiable

JOB SUMMARY:
Our client, a giant in the FMCG industry, currently has a position available for a suitably qualified Service Domain Lead: Collaboration & Communication.Â Reporting to the Technology Services Operations Manager, you will be responsible for managing the âday-to-dayâ delivery of the contracted services for the Group's Communication and Collaboration Services.

JOB DESCRIPTION:

The Person:

Bachelorâs Degree or relevant IT qualification.
ITIL (Service Management Certificate) qualified (pref).
Min 5 years+ specific experience managing âday-to-dayâ delivery of the contracted services at large complex Global organisations.
Experience in Office 365 management and Cloud enabled collaboration.
Experience managing outsourced service providers.
Sound Change Management experience.
Experience in writing technology standards and services and SLA's and Operational Level Agreements.

Competencies:

Excellent interpersonal, communication skills (verbal and written) and facilitation skills.
Proven track record in building and maintaining effective relationships, with the ability to influence internal and external stakeholders.
Demonstrated track record in delivering results and meeting business expectations.
Adaptable and responsive to change, with the ability to problem-solve effectively.
Self-driven, with the ability to work proactively and independently.
A strong team player.
Advanced proficiency in MS Office.
Willingness to travel into all areas of operation and vendors, within and outside SA.

The Job:

Own and maintain the Collaboration and Communication strategy, standards and architecture.
Own and maintain the investment roadmaps, including specifically O365.
Custodian of the Groupâs collaboration and communication assets (Software, Services, VC, etc.).
Ensure remote and flexible work practises are managed and supported.
Drive adoption of cloud enabled collaboration and communication standards.
Negotiate, approve, and manage services to agreed SLA's.
Negotiate and approve with both the business and vendor any Service Level Requirements for new services.
Support the development of customer demand plans for end user computing and mobile services.
Document/specify the services, including business justification, following corporate guidelines and format.
Ensure the effective implementation of technology standards in the End User Computing and mobile technology environment.
Identify and contract various component parts necessary to deliver the services through Operating Level Agreements.
Negotiate, approve and maintain the Operational Level Agreements between vendors.
Ensure that changes to services are reviewed & approved by business end users, implemented, communicated to vendors and are built into contracts.
Responsible for the overall co-ordination, direction and evaluation of the operations of End User Computing services, including mobile technology.
Ensure the performance of the systems through the monitoring of performance and system configuration.
Oversee the effective resolution of incidents.
Drive continuous service improvement(s) to maximise the effectiveness and quality of End User services.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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