Service Foreman (Multi-Franchise)

SUMMARY:
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POSITION INFO:

Job Description: Service Foreman (Multi-Franchise)

Brands: Nissan, GWM/Haval, Renault, GAC Department: Service / Workshop Reports to: Service Manager Employment Type: Full-Time

Role Overview

We are seeking a technically expert and highly organized Service Foreman to lead our multi-brand workshop. This is a critical role requiring a leader who can manage the technical complexity of four distinct manufacturers (Nissan, GWM/Haval, Renault, and GAC) simultaneously.

The successful candidate will act as the technical backbone of the dealership, ensuring workshop efficiency, high-quality workmanship, and the mentorship of technicians and apprentices. You will bridge the gap between the service advisors and the workshop floor, ensuring "Right First Time" repairs.

Key Responsibilities

1. Workshop Management & Productivity

• Workflow Control: Efficiently allocate job cards to technicians based on their skill level and the specific brand requirements (e.g., assigning EV repairs to certified technicians).

• Efficiency Targets: Drive workshop productivity and efficiency to meet daily hours-sold targets.

• WIP Management: Monitor Work in Progress (WIP) daily to ensure vehicles are completed on time and carry-overs are minimized.

2. Technical Leadership & Quality Control

• Complex Diagnostics: Assist technicians with difficult diagnostic problems, particularly on electronic systems and new models across the Nissan, Renault, GWM, and GAC lineups.

• Quality Assurance: Perform road tests and final Quality Checks (QC) on completed vehicles to prevent "comebacks" and ensure safety standards.

• Warranty Compliance: Ensure all warranty parts retention, clocking procedures, and write-ups strictly adhere to the differing policies of all four OEMs.

3. Team Supervision & Development

• Mentorship: Guide apprentices and junior technicians, helping them prepare for their own trade tests.

• Discipline: Maintain discipline and housekeeping standards (5S) within the workshop environment.

• Training: Ensure the team keeps up to date with the latest technical bulletins and manufacturer training modules for all four brands.

Minimum Requirements

• Education:

  • National Senior Certificate (Grade 12).

  • Qualified Motor Mechanic with a valid Trade Test Certificate (Red Seal).

• Experience:

  • Minimum of 3 years of experience as a Foreman within a franchised dealership environment.

  • Previous experience working with Nissan/Renault (Alliance) or GWM/Haval is highly advantageous.

• Licensing: Valid unendorsed Driver’s License.

Required Skills & Competencies

• Multi-Brand Adaptability: Ability to switch mental gears quickly between different manufacturer systems, diagnostic tools (e.g., CONSULT, CLIP), and service schedules.

• Diagnostic Expertise: Strong electrical and mechanical diagnostic skills are non-negotiable.

• Computer Literacy: Proficient in Dealership Management Systems (e.g., Automate, Kerridge, Evolve) and MS Office.

• Communication: Ability to translate technical jargon into clear explanations for Service Advisors and customers.

What We Offer

• Market-related basic salary based on experience.

• Performance-based incentive structure (Hours sold/CSI/Productivity).

• Medical Aid and Provident Fund contributions.

• Opportunity to work with the latest automotive technology (EVs, Hybrids, and advanced Chinese automotive tech).