Service Manager

SUMMARY:
Service Manager - Nelspruit, Mpumalanga

POSITION INFO:
Our client is in search of a highly skilled and motivated individual to assume the role of Service Manager at their dealership.

Primary Responsibilities:

• Lead a team of proficient technicians and service advisors to provide exceptional automotive services.
• Cultivate a positive and collaborative work environment.
• Ensure the delivery of high-quality vehicle maintenance and repair services, surpassing customer expectations.
• Pursue continuous improvement in service efficiency and effectiveness.
• Establish and nurture strong relationships with customers.
• Promptly address concerns, ensuring a positive and memorable service experience.
• Stay informed about industry trends and technological advancements.
• Implement innovative solutions to elevate service operations.
• Monitor and achieve key performance indicators (KPIs) related to service department efficiency, customer satisfaction and profitability.
• Efficiently manage resources, including personnel, equipment and inventory, to optimize service operations.
• Collaborate with the sales team to identify opportunities for service-related revenue growth and implement strategies to enhance service department profitability.

• A minimum of 2 years' experience as a Service Manager.
• Must have Premium Brand experience
• Demonstrated ability to lead and motivate a diverse team.
• Solid understanding of automotive systems and repair processes.
• Dedication to delivering exceptional customer service.
• Excellent verbal and written communication skills.
• Proficiency in analysing and resolving complex issues efficiently.
• Effective planning and organizational abilities.

NB! This job is now closed. You can apply for other jobs by uploading your CV.