Service Manager

Recruiter:

Thornybush

Job Ref:

2082022995

Date posted:

Thursday, May 15, 2025

Location:

Hoedspruit, South Africa

SUMMARY:
-

POSITION INFO:

Overview

The Service Manager is responsible for managing our Service Team (Bar and Butlers) and giving our guests a world-class experience. Your purpose is to ensure that we are prepared for service and exceeding the expectations of our guests.

Responsibilities

Ensuring the overall standards required for Bar and Service are met
Supervising all Bar and Butler duties to ensure quality standards are met
Overseeing stock, managing ordering, deliveries, and invoicing
Meeting health and safety protocols
Ensuring we remain within budget
Timeous support and communication with other departments
Working with the Lodge Manager to ensure an overall 5* experience for our guests
Contributing towards Thornybush being recognised as an award winning – world leading lodge
Upholding the Thornybush brand and overall standards

Requirements

Grade 12 | Matric
Relevant Diploma or Degree to your advantage
No less than 3 years’ experience in leading a Service Team
No less than 5 years’ experience working in a high-end safari environment
Valid Drivers License
Clear Criminal Record

Technical Skills

Excellent command of the English language (a second language would be to your advantage)
Computer literate (Microsoft & Google Suite)
Experience in Nebula PMS, Nebula POS & Travelyst, or any property management software
Food and Beverage knowledge
A good understanding of wine
Proven track record of successfully leading a large team (leading, motivating, coaching etc.)
Proven track record of achieving results | goals

Position Details

Contract type: Permanent
Site: Thornybush Private Nature Reserve
Work cycle: 6 weeks on : 2 weeks off
Benefits: Accommodation, Meals (on duty) and Uniform
Remuneration: Cash + 7,5% contribution to Provident Fund + 50% contribution to Medical Aid

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