Service Manager

SUMMARY:
We are looking for a proactive Service Manager to oversee all technical service operations, ensuring peak team performance, operational efficiency, and exceptional customer satisfaction. The ideal candidate will be a results-driven leader with a strong track record in managing technicians, streamlining maintenance processes, and guaranteeing the dependable operation of industrial refrigeration and compressor systems

POSITION INFO:

Job Description:

• Provide leadership, guidance, and mentorship to service technicians, fostering professional growth and peak performance
• Manage day-to-day service operations, including job scheduling and resource allocation
• Ensure prompt, high-quality maintenance and repairs of refrigeration and compressor systems
• Drive process improvements to boost efficiency, safety, and response times
• Monitor KPIs, control budgets, and compile service reports to achieve operational excellence

• Minimum of 5 years’ experience in industrial refrigeration or rotating equipment maintenance
• At least 2 years in a leadership or service management capacity
• Strong technical proficiency in compressors, electrical systems, and PLC controls
• Demonstrated ability to lead field teams and elevate service quality
• Exceptional communication, organizational, and interpersonal skills

• Diploma or higher in Mechanical or Electrical Engineering
• SAQCC Gas Category B8 license (advantageous)
• Strong foundation in compressor maintenance and industrial refrigeration systems
• Valid driver’s license with flexibility to travel locally and internationally
• Proven experience in service management or supervisory roles