Service Manager

SUMMARY:
Our Durban based client has a position for a Service Manager.. The position calls for a manager to oversee and manage the activities of the of our Industrial Laundry Equipment, Industrial Catering Equipment and Domestic Home Appliances service divisions. The candidate must effectively lead and motivate the service team and service representatives / technicians.

POSITION INFO:

MINIMUM REQUIRMENTS

• Technical knowledge/experience/qualification is essential.
• Excellent communicator with proven management leadership experience.
• Computer literacy with Microsoft Office including Outlook, Word and Excel. SAP or similar accounting software experience will be added advantage.
• A minimum of 3 years working experience in a similar environment/position.
• Must have a minimum relevant Tertiary qualification.
• Must demonstrated the ability to be a keen learner with a “make it happen attitude”.
• Must be fast learner and must be able to work both independently and within a team environment.
• Must possess good verbal and written communication skills.
• Must have valid driver’s license.
• Quality and productivity focused.

  CORE FUNCTIONS:

• Manage technicians’ activities i.e., service calls on a daily basis by taking in job sheets and receiving feedback on complete and incomplete work and taking appropriate action.
• Receive money generated from service work and hand it over for banking.
• Manage and schedule technician’s jobs daily. (6 technicians.)
• Manage service controller/s and assist with booking of service calls on SAP when necessary.
• Manage customer complaints and product issues.
• Manage and arrange spares for technicians when necessary.
• Manage technicians’ spares holding and stock counts.
• Prepare and submit repair quotations on technician’s request.
• Prepare and submit service contracts.
• Monitor rates charged by opposition companies.
• Measure and monitor productivity of technical and support staff.
• Ensure that sales margins are maintained when quoting and invoicing
• Attend site meetings for tender purposes.
• Plan and schedule installations of new equipment together with
• Oversee and manage technician’s vehicles and assist the National Fleet Manager when required. Planning and monitoring daily activities of the service department in order to find ways to improve the customer’s experience.
• Assisting with the implementation of service policies and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed and must be prepared to go the extra mile to ensure customer satisfaction.3
• Functions not limited to

NB! This job is now closed. You can apply for other jobs by uploading your CV.