Service Manager (Telecommunication / ICT)

Recruiter:

Sapientis

Job Ref:

ALL000032/STM

Date posted:

Friday, October 21, 2022

Location:

Capetown, South Africa

JOB SUMMARY:
A global Telecoms/ISP is urgently seeking a highly experience and people-centric Service Manager for their office in Cape Town.

JOB DESCRIPTION:

Role:
This is a Customer facing role that entails design, planning, delivering, operating and controlling information and communications technology (ICT) services offered to customers. You will work to retain and support the growth of client portfolios through effective and professionally managed service delivery, and be the single client touchpoint for delivery of positive client experience through the ownership of the service engagement.

Key Candidate Requirements

Diploma/Degree in Engineering, Customer Service Management or Business Management
Service Management Certification (ITIL Practitioner or ITIL Life Cycles)
Minimum 6-8 years overall Customer Success / Customer Service Management experience of which 4+ years should have been gained at within the Telecommunications/ISP environment (essential)
Service Management, Stakeholder Management and Escalation Management experience is key
Good computer literacy
Have excellent communication and interpersonal skills
Have the ability to form strong relationships

Responsibilities will include (but not be limited to) the following:

· Identify areas for improvement of overall customer experience
· Implement action plans and act on Surveys and Transaction Feedback
· Attending to and managing Customer Service Reviews at agreed frequency with the Customers
· Identify claw backs / revenue leakage
· Identify Upsell / cross sell opportunities
· Build professionalism, loyalty and commitment within Customer Services team
· Communicate actively and effectively resolving any potential conflicts that may arise
· Drive initiatives leading to increasing efficiency and effectiveness of customer services
· Identify Customer Cost Saving initiatives within your assigned account base or within the business and assist in implementing the initiatives

Location: Successful incumbent will primarily be based in Cape Town

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Technical Service Manager
Location: Cape Town
Salary:
Technical service manager - BrackenfellFull-time | National travel required | Leadership role in a fast-paced, growing companyOur client, an established specialist in innovative food display and gastronomic equipment, is looking for a hands-on, solutions-driven Technical service manager to build and lead their national service and installation infrastructure from the ground up.
Today

Technical Service Manager
Location: Cape Town
Salary:
Technical service manager - BrackenfellFull-time | National travel required | Leadership role in a fast-paced, growing companyOur client, an established specialist in innovative food display and gastronomic equipment, is looking for a hands-on, solutions-driven Technical service manager to build and lead their national service and installation infrastructure from the ground up.
Today

Technical Service Manager
Location: Cape Town
Salary:
Technical service manager - BrackenfellFull-time | National travel required | Leadership role in a fast-paced, growing companyOur client, an established specialist in innovative food display and gastronomic equipment, is looking for a hands-on, solutions-driven Technical service manager to build and lead their national service and installation infrastructure from the ground up.
1 day ago

Service Manager
Location: Cape Town
Salary: 40000
#SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Dealership service manager
2 days ago

Manager: Service & Repair Division
Location: Strand
Salary:
manager: service & REPAIR DIVISIONStrand - Helderberg: My client, a well-established air-conditioning and ventilation company, is seeking a strong and experienced Business manager – service & Repair to take full ownership of the division and run it as a successful business unit. The role requires a decisive, people-focused leader with proven ability to manage, motivate, and drive per...
3 days ago

Sales Customer Service Manager
Location: Somerset West
Salary:
Are you a focused, driven manager who leads by example and can turn around and uplift the standard of underperforming customer service teams? Our global client specializing in operating systems, with their office based in Somerset West needs an independently managed individual who can mentor and consistently raise service standards while driving results. Working alongside a young vibrant...
8 days ago

Service & Repair Manager
Location: Somerset West
Salary:
Seeking experienced service & Repair manager to join well established company to run their service & Repair Department.
8 days ago

Client Service Manager
Location: Somerset West
Salary:
A well-established national company based in Somerset West is looking for a Client service manager with at least five years relevant experience in a customer-service environment and three years experience in a supervisory/management role to join their team.
9 days ago

Customer Service Manager (Remote)
Location: Cape Town
Salary:
16 days ago

Assistant Room Service Manager
Location: Bantry Bay
Salary: Market related
Assist the Room service manager in overseeing daily operations of the In-Room Dining department.
51 days ago

Service Manager (Telecommunication / ICT)

Similar jobs you might be interested in:

Create a free job alert for Service Manager (Telecommunication / ICT) in Capetown