Service Operations Administrator

SUMMARY:
We are seeking a detail-oriented and proactive Service Operations Administrator to support billing, job documentation, and operational coordination. This role plays a critical part in ensuring accurate invoicing, correct job costing, and seamless communication between field teams, finance, and clients.

POSITION INFO:

Service Operations Administrator

Support operations, billing, and job coordination for a leading US pipeline services provider
Remote, South Africa | US Hours | R25 000 - R35 000 per month

About Our Client
Our client is a trusted leader in underground utility and pipeline services across the United States. With a reputation built on safety, reliability, and innovation, they deliver efficient, high-quality solutions while fostering a collaborative, team-oriented culture. This is a chance to join a growing business where accuracy, organization, and initiative are highly valued.

The Role: Service Operations Administrator
We are seeking a detail-oriented and proactive Service Operations Administrator to support billing, job documentation, and operational coordination. This role plays a critical part in ensuring accurate invoicing, correct job costing, and seamless communication between field teams, finance, and clients. It is ideal for someone with strong organizational skills who thrives in a fast-paced environment.

Key Responsibilities

• Bring a minimum of 2 years experience in billing, operations coordination, or administrative support.

• Review job tickets, work orders, and field reports to ensure accurate billing.

• Generate and process invoices in line with union and customer contract terms.

• Verify labor hours, material costs, and equipment usage for accurate job costing.

• Work closely with finance to track accounts receivable and resolve discrepancies.

• Maintain detailed service records, work orders, and completion documentation.

• Manage dispatch calendars and assist with scheduling preparations.

• Handle client inquiries regarding billing and service details professionally.

• Contribute to reporting on billing trends, revenue tracking, and operational efficiency.

About You

• Minimum 2 years experience in billing, administration, or operations coordination.

• Background in construction, utilities, or service industries preferred.

• Strong knowledge of ERP or billing systems; experience with job costing advantageous.

• Familiarity with contracts, compliance, and union rules is a plus.

• Proficient in Microsoft Office Suite (Excel, Outlook, Word) and job/accounting software.

• Highly organized, detail-focused, and able to handle multiple tasks under pressure.

• Excellent written and verbal communication skills; professional with colleagues and clients.

• Comfortable working US hours (training requires full US shift before moving to split shifts).

• Experience supporting US-based operations would be highly beneficial.