Service / Sales Consultant (Retail and Food Service Sector) - East London

My client, a leading and well-known Chemical Cleaning Company requires a competent and experienced Service Consultant to join their team in East London.

This position is in the Department: Retail & Food Service Sector and reports to the Regional Sales Manager

REQUIREMENTS

• 3 years'''''''' experience in Technical Sales support function
• Training Experience Beneficial
• Knowledge and Experience of technical systems and equipment for the Chemical Industry
• beneficial
• Grade 12 (Matric) or Equivalent
• Diploma or Equivalent in Sales and Marketing Beneficial
• Computer Literate
• Valid code 08 Driver''s License
• SA Citizens only
• Must be Criminal Clear
• Must reside in East London or be willing to relocate

CORE COMPETENCIES

• Communication (Listening, oral, oral presentation, written)
• Work Standards (Setting high goals or standards of performance for self and organization)
• Tolerance for Stress (perform under pressure)
• Energy (maintain a high activity level)
• Administrative Orientation (personal satisfaction from administrative performance and
• responsibilities
• Integrity (maintaining social, ethical, and organizational norms in job)
• Sales Ability/Persuasiveness (utilizing appropriate interpersonal styles and methods of
• communication to gain agreement or acceptance of an idea, plan, activity or product from
• clientele)
• Rapport Building (initial and continuing impact. The ability to meet people easily and to be
• liked; to get along well with people and to put them at ease; and to quickly build rapport
• through proactive development of close relationships)
• ·Negotiation (communicate data or arguments in a manner that gains agreement or
• acceptance)
• Resilience (handling disappointment and rejection while maintaining effectiveness)
• Independence
• Oral Fact finding (gathering information for decision-making through questioning)
• Professional Proficiency (level of performance in professional area)
• Self-development Orientation (initiates action to improve skills and performance)
• Customer Service Orientated

DESCRIPTION OF AREAS OF RESPONSIBILITY

• Service, Retain and Expand existing customers and Sales within the various target markets,
• concerned with cleaning, disinfecting, retail, and hospitality.
• Training on products, dilutions, applications, and safe handling of products to all users.

KEY AREAS OF RESPONSIBILITY TASKS

Service and Retention of Customers

• Call on clients according to the allocated accounts and servicing of the current customer base § Retain and Expand current Customer base through maintaining a harmonious and service orientated relationship with clients, and introducing products on a regular basis

Sales and Marketing

• Report on Corporate new business prospects to the SECTOR LEAD.
• Achieve at minimum, set sales targets as agreed upon
• Enhance new business development within the existing customer base
• New business development – opening of new accounts with the assistance of SECTOR LEAD
• Product Knowledge & Skills Development
• Continuous internal workbook training

Administration

• Compliance to Company Policies and Procedures
• Written submission and implementation of documentation relating to the performance management system processes
• Submission of customer documentation as stipulated by the Performance Management System or as required by the customer or Management