Service Solutions Manager

 

Recruiter:

Carlysle Human Capital

Job Ref:

SoleneBotha, Carlysl..

Date posted:

Thursday, November 4, 2021

Location:

Pretoria, South Africa

Salary:

Monthly Salary


SUMMARY:
Looking for Service Design Manager is responsible for the design and on-boarding of Services'''' solutions across the company portfolio!

POSITION INFO:

The Service Design Manager is responsible for the design and on-boarding of Services'''' solutions across the company portfolio. The key element of the role is the provision of complex, in-depth solutions to existing and prospective customers. It also includes aligning multiple stakeholders to determine and formulate strategic plans, templatise the business development and pricing process for Services, and implement and co-ordinate the policies and activities to onboard Services that are sold.

Key responsibilities:

Business Unit Collaboration

  • Responsible for Services'''' solutions and pricing including the quality assurance of associated deliverables from other stakeholders relating to Services''''
  • Participate in the development and execution of a Services strategy to deliver growth of the Services BU, generation of long-term annuity income opportunities for the client and, operational relevance and efficiency;
  • Participate in the development, management and continually modernising of a service catalogue of the client''''s offerings that are relevant to the market and value-adding to clients;
  • Collaborate with sales in an appropriate manner to help the client to win new business and retain existing clients at appropriate levels of
  • Ensure collaboration and alignment with all business units so that they understand the services/ solutions being positioned and are able to provide input accordingly;
  • Implement and continuously develop pricing models and calculators to enable the Services BU to professionally, accurately and efficiently cost and present the commercial considerations of all deals; and
  • Overall responsibility for all Services proposals and


Solution Development

  • Overall responsibility for all Services Proposals, RFI''''s, RFP''''s and RFQs;
  • Understanding the client solution requirement and creating a framework for the response aligned to the requirements;
  • Unpack and co-ordinate the delivery requirements, inclusive of internal BU''''s, sub-contractors and any other third parties;
  • Obtaining and collating solution information and pricing aligned to the requirements, inclusive of:
  • Service Definitions and Descriptions
  • Cost Drivers
  • Resourcing requirements
  • Integration requirements
  • References
  • Transition and/or implementation approach, deliverables and timelines
  • Documenting the solution in line with the requirements, ensuring:
  • All requirements are answered
  • Providing solutions for review that is structured and relevant to the client requirements and solution design, avoiding copy and paste

data-dump

  • Provide solutions for review that has been formatted to the Managed Services standard
  • References
  • Ensure Solution delivery timelines are met, and fully aligned to quality standards
  • Facilitate Solution Review gates, inclusive of solution sign-off and commercial approval

Solution Pricing

  • Ensure the services proposed are appropriately priced and aligned to the required scope of services, including:
  • Due Diligence
  • Service Implementation / Service Transition
  • Service Transformation
  • Service Integration
  • Cost Drivers
  • Assumptions and Exclusions
  • Obtain financial approval from RFP stakeholders, inclusive of COO, CFO, Services GM and BU GM, prior to solution submission
  • Solution Pricing to provide a comprehensive solution model for the contract duration, reflecting costs, margin and revenue distribution

Solution and Client On-boarding/ Transition

  • Overall responsibility for creating and maturing a transition/ onboarding framework for new clients and services; and
  • Overseeing the execution of transition/ onboarding projects to ensure that new services and clients are set up for success and are delivered at the appropriate level of


Contract and Risk Management

  • Participate in all elements of contract negotiation, contract onboarding, for contracts with clients, 3rd parties and
  • Ensure that all contracts are aligned to the solutions developed to mitigate risk and protect the client''''s financial, reputation and other interests; and
  • Ensure development and agreement of SLAs and Underpinning Contracts aligned to the Solution Scope, prior to handing over to the Transition and Operations teams.

Qualification & Experience

  • Appropriate tertiary
  • ITIL Foundation
  • Bid Management
  • Managed Service (Outsourcing) (5 years +)
  • Understanding of service delivery models and the commercialisation
  • Proven ability to drive collaboration and lead multi-disciplinary
  • Experience with Infrastructure technologies (Network, Backup, Storage, Cloud, Service Desk)
  • Experience with project management disciplines preferred


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Sales Consultant Cleaning
Location: Johannesburg
Salary: 300000 Annually
Job Title: Sales Consultant - Cleaning Location: Gauteng - HoneydewIndustry: Facilities & Cleaning services Type:   Permanent     / Environment: High-performance, people-centric, client-drivenAbout the RoleOur client is seeking a driven and results-oriented Sales Consultant to join their Cleaning Division based in Gauteng. This is a permanent position ideal for a motiv...
Today


BSO/BO
Location: South Africa
Salary: R0 per month
BSO will be assisting the Branch manager by maintaining effective Branch Security
1 day ago


Human Resources Administrator
Location: Sandton
Salary: 0
Our client is looking for a Human Resources Administrator to join their team in Sandton
1 day ago


Human Resources Manager
Location: Sandton
Salary: 0
Our client is looking for a Human Resources manager to join their team in Sandton.
1 day ago


Key Accounts Manager
Location: Johannesburg
Salary:
1 day ago


Insurance Sales Consultant - Menlo Park
Location: Pretoria
Salary: 144 000 Annually
Role PurposeThe Sales Consultant is responsible for converting qualified leads into successful sales through effective communication, product knowledge, and relationship management. This role focuses on conducting client consultations, generating accurate quotes, and delivering exceptional customer service to achieve individual and team sales targets.Key ResponsibilitiesLead Conversion- Conduct sa...
2 days ago


Inland Regional Sales Manager – Specialised Beverages
Location: Johannesburg
Salary:
2 days ago


Commercial Vehicle – Service Administration Supervisor - Emahlahleni – Witbank & Middelburg
Location: Witbank
Salary:
Commercial Vehicle – service Administration SupervisorEmahlahleni – Witbank#DriveYourCareerForward as a Serivice Admin Supervisor Our client, a leading Commercial vehicle dealership in Witbank is looking to employ a strong, detail driven service Administration Supervisor to champion workshop admin processes.  In this key role, you will manage costing, warranty claims, invoici...
3 days ago


Contract Manager Rosslyn
Location: Pretoria
Salary: 222000 Annually
Job Title: Contract manager – SecurityLocation: Rosslyn Pretoria (Gauteng)Industry: Security services Type: Full-time        / Environment:  High-performance, client-focused, service-drivenAbout the RoleWe’re looking for an experienced Contract manager to join our client’s Security team, managing a key client in the automation and manufacturing sector. If...
3 days ago


Distribution Sales Manager
Location: Pretoria
Salary: Market Related
Distribution Sales manager
6 days ago


Create a free job alert for Service Solutions Manager in Pretoria

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions