Service Technician

SUMMARY:
Service Technician, Midrand, Gauteng

POSITION INFO:
Our client is seeking a skilled and motivated Service Technician to join their Midrand. This is an important role that combines technical expertise, customer service, and business support. The successful candidate will be responsible for installations, service, and maintenance of equipment, while also ensuring strong customer relationships and contributing to overall branch growth.

Key Responsibilities

• Receive and review installation requests, requisition and collect equipment.
• Install equipment at customer premises, ensuring Proof of Delivery and Loan Agreements are signed.
• Conduct routine service calls, scheduled maintenance, and attend to emergency callouts promptly.
• Service and maintain equipment to company standards, arranging repairs when necessary.
• Complete and submit accurate Service Reports.
• Maintain regular contact with existing customers to strengthen relationships.
• Identify customer needs, recommend solutions, and liaise with Telesales for order placement.
• Perform product demonstrations and update customers on new products, promotions, and pricing.
• Prepare and submit weekly work plans, keeping customer records updated in the system.
• Monitor industry trends and competitor activities, providing feedback to management.
• Foster strong internal communication and collaboration between departments.
• Perform any additional duties reasonably expected of the role.

Requirements

• Grade 12 (Matric); relevant tertiary qualification advantageous
• Technical knowledge with experience in electrical and plumbing
• Strong interpersonal and communication skills
• Ability to handle technical selling and report writing
• Organized, detail-oriented, and system-driven
• High level of integrity, trustworthiness, and accountability
• Able to work under pressure and meet deadlines

• Only candidates who meet the required experience and criteria will be contacted.
• If you do not hear from us within 14 days, kindly consider your application unsuccessful.