Service Technician

SUMMARY:
Service Technician - Cape Town

POSITION INFO:
Qualifications

• Matric
• Relevant tertiary qualifications will be advantageous.

• Five+ years of technical experience with an electrical and or mechanical engineering background.
• Two+ years of technical experience with Steam Sterilizers & Pressure Vessels.
• Advanced computer literacy skills in MS Excel/Word and Outlook.
• A valid driver’s license (Code 08) and EB would be an advantage. Minimum of 1 year experience in driving a company vehicle.
• Must be available to work after hours on an ad hoc basis.
• Must be available to travel nationally/internationally when needed or required
• Ability to translate and read technical schematics and diagrams.

• Prior to departing for any service/repair ensure that the necessary tools/parts/PPE are available
• Ensure that the necessary PPE is always worn when visiting a customer site
• Attend to planned services according to Service Schedule
• Complete services according to company's SOP or OEM Maintenance Schedules
• Perform scheduled preventative maintenance, calibration, and safety inspections on company's equipment.
• Diagnose mechanical, electrical, and software-related faults, providing effective on-site repairs.
• Document all service activities, including parts used, corrective actions, and recommendations.
• Provide technical guidance to customers regarding proper operation and care of company's equipment.
• Escalate complex technical issues to senior technicians or engineering teams when required.
• Complete a job card for every service/repair listing all parts used, all calibration equipment used and completing all fields. Ensure customer signs-off job cards before departing customer site
• Assist with remote troubleshooting when needed. Represent the company professionally during all customer interactions
• Represent the company professionally during all customer interactions
• Report all issues identified, document these on-the-job cards and obtain approval from line manager before attending to any work that is not part of the service plan (or relates to an unapproved Repair)
• Provide feedback to the Service Manager related to recurring issues, product improvements, or customer needs.
• Completed paperwork
• Service schedule completed each month
• Zero callbacks
• Zero customer complaints
• Positive Customer Satisfaction Surveys
• Report & document all customer complaints (service or product) as soon as possible. Assist with the investigation & resolution of all complaints.
• Report & document all product quality issues as soon as possible. Assist with the investigation & resolution of all product quality issues.
• Ensure that product quality and safety is maintained throughout Technical Services cycle.
• Ensure that supplier Quality paperwork is up to date at all times
• Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. Work with the Product Manager to manage product & supplier complaints.
• Documentation of NCAs and ARs where relevant
• Meetings: Attend, Input and capture contents of meetings (Minutes)
• Follow up of action plans
• Complete all checklists/forms on a periodic basis and ensure that these are submitted timeously
• Ensure that all company assets issued (vehicle, tools, PC/phone equipment etc.) are maintained in good condition, kept safe and all issues/losses are immediately reported. Ensure that all related forms/checklists are completed on time.
• Filing & Archiving of paperwork