ServiceNow Operations Engineer (Senior) 2165

Recruiter:

Open Source (Pty) Ltd

Job Ref:

JHB000865/CK

Date posted:

Tuesday, April 29, 2025

Location:

Menlyn, South Africa

SUMMARY:
JOIN OUR TEAM AS A SENIOR SERVICENOW OPERATIONS ENGINEER!

Start Date: 01 July 2025
Contract Until: 31 December 2027 (renewable based on performance/project availability)
Location: Menlyn, Pretoria

Are you a tech-savvy, process-driven pro with a knack for operations and a love for innovative environments? Then buckle up — we’re looking for a Senior Operations Engineer to join our high-energy, future-focused team. If you thrive in dynamic, global teams and enjoy solving real-world challenges through cutting-edge tech, this role was made for you!

POSITION INFO:
ESSENTIAL SKILLS YOU BRING TO THE PARTY:

Youâre a ServiceNow Advanced User and an IT Service Management Advanced User
You rock Problem, Incident, and Change Management
You own Operational Elements like planning, testing, deployment, and refinement
You're a Technical Lifecycle Management Advanced User with solid Security Management know-how
Youâre ready for additional responsibilities as defined by the Agile Working Model (AWM) Charter

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BONUS POINTS IF YOUâVE GOT:

Agile development methodologies experience
Know-how in Confluence / Jira, DevOps
Familiarity with Apache Kafka, Kibana, Grafana, or Terraform
Working knowledge of Cloud Architecture

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YOUR QUALIFICATIONS & EXPERIENCE:

A relevant IT Degree, Diploma, or equivalent Work Experience
5â8 years as a Software Engineer
1+ year experience with Public Cloud platforms

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WHAT YOUâLL BE DOING (AND ROCKING AT):

Collaborating with Team Leads, Stakeholders, and IT Product Owners on operations
Ensuring high-quality operability throughout application lifecycles
Owning IT Operations processes (IT.03 Monitor and Operate IT Product)
Leading release, change, and technical lifecycle management
Prioritising and advising on application scope and resource decisions
Championing KPIs, security measures, availability, and post-mortem reviews
Supporting Agile processes and IT governance every step of the way

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WHATâS IN IT FOR YOU?

Dive into a cutting-edge global IT landscape
Enjoy flexible work hours (1,960 hours per year)
Experience high work-life balance
Work remotely or on-site â your call!
Access affordable group vehicle deals (T&Cs apply)
Thrive in an energetic, fast-paced environment with a dynamic global team
Work in modern, state-of-the-art offices
Apply your skills using the Agile Working Model Methodology

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Ready to bring your A-game? Join a team that celebrates innovation, rewards drive, and puts operational excellence in the fast lane. Apply now and letâs shape the future of vehicle management â together! Send CVs to

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