Service/Sales Administrator

SUMMARY:
Our client specializes in the supply of cutting - edge mining, earthmoving, construction and agriculture equipment.
As the largest dealer for Liebherr and Bell Equipment.

POSITION INFO:

Purpose of the Role:

The Service Administrator supports the service department by handling administrative duties, coordinating service activities, managing customer communication, and ensuring all service operations are well-documented and efficient.
This role acts as a bridge between service technicians, customers, and management.

Role: Service - Sales Administrator
Location: Pinetown - Durban KZN
Industry: Earth Moving, Construction and Agriculture equipment

Qualification:

• Matric
• Bachelor's degree is beneficial
• Experience in administrative or customer service roles (preferably in a service-related field).
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and service management software (e.g., SAP, Sage)
• Clear criminal record

Skills

• Excellent communication and problem-solving skills.
• Attention to detail and a proactive mindset.
• Work under pressure
• Ability to coordinate multiple tasks

Key Responsibilities:

• Schedule and coordinate service appointments, work orders, and technician assignments.
• Maintain accurate records of service requests, work performed, parts used, and customer interactions.
• Process service invoices, purchase orders, and warranty claims.
• Respond to customer inquiries, resolve issues, and provide updates on service status.
• Support the service team with documentation, reporting, and compliance requirements.
• Monitor inventory levels and order necessary supplies or parts.
• Ensure adherence to company policies, safety standards, and industry regulations.
• Generate service performance reports and assist in workflow optimization.
• Extra work has been devolved to the regions for example warranty claim
• KZN also receives all machine arrivals

We are committed to locating the ideal job for you, so we kindly advise against paying for this service.
There are no costs associated with securing employment with us.

 

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