Services Architect - IT Service Management

SUMMARY:
Services Architect

POSITION INFO:

Our Client a Global tech firm is seeking a Services Architect to join their team in Durban. They offer stability, growth, attractive salary and an excellent working environment.

Description

Provides IT Service Management and technical expertise through assessment, design, sales presentations, product demonstrations, installation and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions.

May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide software development and consultation to prospective users and/or product capability assessment and validation. Ensures that the product application/solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide software development and consultation to prospective users and/or product capability assessment and validation. Ensures that the product application/solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Requirements

• Design complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains, delivery units or geography
• Design he Service Delivery for delivery units and apply to new and updated service offers, including service delivery improvements and optimisations for the delivery units
• Lead the large complex service design with clients and lead the internal service teams to enable business outcome and requirements mapping
• Work to aggregate client and multi domain (factories, tech & geo) in mostly the infrastructure MS services with core skill in Service Management and delivery modelling
• Focuses on portfolio offers, manage vendors, and support the transition to service delivery by providing service architecture (e.g., service management, service consumption, delivery modeling)
• Drives design of the Managed Service offering, interfacing with the platform delivery team
• Responsible for the service design deliverables of the solution and interfacing with the offer development, R&D and delivery COEs to ensure supportability Responsible for vendor management and support the transition to service delivery by providing service architecture (e.g., service management, service consumption, delivery modeling)
• Managed services catalogue, operational and platform delivered portfolio subject matter expert. Deepen partnership relationships with MS client key service design and development, building new relationships, and deepening service and development knowledge.
• Contribute to the knowledge base of our development and services by sharing best practices with internal teams and clients. Use understanding of the client''s business, service demand-supply, operational model and breadth of knowledge on the specific solution (MS) and consulting (blueprints) to personalise the recommended solution in line with the client''s need.
• Contribute to the design of solutions for the client that will be commercially competitive whilst managing risk.
• Lead design authority for resource, transitional, delivery models and deliverables
• Centralise all service cost model inputs into commercial led Lead the integration of services, process, applications, data, technology through a Managed Service design across multiple domains, delivery units or geography
• Coach/mentor leadership to engage with other team members and act as advisor and decision maker in service design situations.
• Contribute to the qualification of the client based on their explicit business needs, likelihood of cost savings and propensity to outsource non-explicit ones like business transformation, business problem statement etc.
• Develop and execute a consulting approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (business, people, process, technology)
• Review the client''s services requirement landscape and develop a model, detailing the most suitable methods for the delivery and consumption of said service requirements. This is performed in collaboration with a Platform Architect, covering the design part of the platform
• Map the client''s needs against proposed set of services and architectures and lead the end-to-end solution development (Services, Tech, SIAM, SLA, ITSM costs)
• Develop a schedule describing how our client will drive innovation within the client environmen

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