Shift Supervisor - Supply chain

SUMMARY:
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POSITION INFO:

Job Overview: 

• The Supply Chain Shift Supervisor is responsible for managing and overseeing supply chain operations during assigned shifts. This role ensures that warehouse, transport, and inventory activities are executed safely, efficiently, and in line with company standards. The Shift Supervisor leads a team of employees, coordinates resources, ensures compliance with safety and regulatory requirements, and drives performance to meet operational targets. Reports to the CDC Operations Manager.

Minimum requirements:

• Diploma in Logistics / Warehousing / Supply Chain or related fields (NQF 6) is preferred
• Must have a minimum of a Certificate in Logistics / Warehousing / Supply Chain or related fields (NQF 5)
• 3 +years’ experience in Logistics / Warehousing / Supply Chain operations

Main  Responsibilities:

Shift Operations Management:

• Supervise shift activities including receiving, storage, picking, packing, dispatch, and returns
• Allocate manpower and equipment to meet workload demands
• Monitor shift schedules and manage attendance
• Enforce standard operating procedures (SOPs) for consistency and compliance
• Receiving to be verified and Captured on SAP
• Daily checks are carried out to ensure voltage, cleanliness and presentation of products are acceptable
• Perform daily cycle counts
• Support on monthly stocktakes
• Process SAV to seconds for damages or double code batteries
• Identify and escalate slow moving / obsolete stock on the floor
• Manages the labelling process to minimise mistakes
• Ensure all picking is scanned
• Ensure daily dispatch according to delivery schedule and load report
• Support both local, SDA’s and exports dispatch and collections
• Supervise & assist with the debriefing of all returning vehicles ensuring timeous and accurate offloading of vehicles
• Ensures daily rotations
• Ensure that scrap to Fry’s is loaded timeously
• Plan daily activities and workloads to ensure efficient workflow
• Coordinate with other supervisors or managers to manage shifts, schedules, and employee rotations
• Ensure proper handover between shifts, communicating any important information or issues to the next shift supervisor

Inventory Control & Accuracy:

• Oversee cycle counts and stock reconciliations
• Investigate and resolve stock discrepancies
• Monitor stock handling processes to prevent losses and damages
• Collaborate with warehouse and procurement teams to maintain optimal stock levels
• Assist in cycle counting, stocktaking, and maintaining records of inventory movements

Continuous Improvement & Problem Solving:

• Analyse shift performance data and identify bottlenecks
• Recommend and implement process changes
• Lead small improvement projects (e.g., Lean/5S initiatives)
• Escalate recurring issues to management with solutions

Communication, Admin & Reporting

• Conduct shift handover reports and meetings
• Prepare daily performance and exception reports
• Maintain clear communication between shifts, departments, and stakeholders
• Escalate urgent operational issues to management
• Check and sign off on all dispatch records (picking, scanning, labelling, qty count and load report)
• Daily recording, sign off and submitting of all shift’s reports
• Update daily, weekly and monthly KPI’s tracking reports to show progress
• Maintain accurate records of daily activities, including shift reports, attendance, productivity metrics, and incidents
• Provide regular reports to warehouse managers or senior management on shift performance, challenges, and achievements
• Ensure that warehouse equipment, such as forklifts, pallet jacks, and conveyor systems, is in good working condition

People Management:

• Ensure timely submission to HR on staff report (staff hours, sick days, leave or behavioural issues)
• Ensures ongoing training and development of employees
• Addresses employee relations matters fairly and promptly
• Sign off Weekly and Monthly Payroll
• Manage staff according to standard operational procedures
• Manage staff leave requirements
• Address corrective actions accordingly
• Report employee performance and provide feedback, coaching, and support to ensure high productivity
• Train new employees on warehouse operations, safety procedures, and company policies
• Conduct ongoing training sessions to improve team skills and knowledge of warehouse equipment and technology
• Identify opportunities for employee development and recommend training programs
• Respond to and resolve conflicts or issues among team members promptly and professionally

Corporate Governance, Risk & Compliance

• Compliance with applicable regulations and procedures
• Identifies and reports risks or areas of concern
• Ensures compliance with all relevant regulations and procedures
• Maintain LOS and manage FIFO
• Responsible for Health and Safety by creating awareness, as well as to address all unsafe practices in a timeous manner
• Ensure low voltage stock on floor is escalated and moved for charging
• Maintain a high level of housekeeping within warehouses
• Implement and maintain quality control processes and procedures to minimize errors and damages
• Enforce safety policies and procedures to ensure a safe working environment for all staff
• Conduct regular safety inspections and ensure compliance with Occupational Safety and Health Administration (OSHA) and other regulations

Key Skills and Competencies:

• Computer Literacy (MS Office Suite; SAP, ERP Systems, and job-specific software systems)
• Working knowledge of a warehouse environment
• Working experience of warehouse maintenance system (WMS)
• Experience in working shifts