SUMMARY:
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POSITION INFO:
This is a combined sales and service position, whose primary function is to provide quality service to clients and to cross-sell within the existing book of business. The Commercial Lines Underwriter will be the day-to-day liaison between insurance companies and their designated accounts. The Commercial Lines Underwriter will manage and control the relationships with their clients. The Commercial Lines Underwriter must have experience in commercial lines insurance. As needed, they will co-ordinate and defer to the manager, marketing staff and insurers on strategic account issues and potential problems.
Main job tasks and responsibilities
- Addressing various coverage issues
- Contract analysis
- Exposure analysis
- All endorsement activity
- Routine coverage questions
- Problem solving
- Account renewal control in combination with the marketing staff
- Checking and binding policies
General Client Management:
- Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations
- Provide consistent, accurate, timely and pertinent communication to clients through “constant touch”, phone calls, e-mails etc.
- Respond to client inquiries/issues within the established timelines
- Resolve/assist with any service or claims queries
- Assist the marketing staff in the compilation of insurance portfolios for clients
- Assist clients in making appropriate coverage changes; make each contact a marketing opportunity
- Inform and educate clients about coverage, exclusions and exposures; document electronic files accordingly
- Assist clients by helping to devise means to mitigate risks e.g. additional security measures
- Update Growth Charts after the completion of all/any financial transactions
Follow up on survey requirements:
- Manage their diary
- Respond to clients’ needs by producing certificates, policies and other related items accurately and on time
- Monitor and review client satisfaction
- Maintain up to date records of communication with clients
Renewals:
- On receipt of the monthly renewal list from their Team Leader, assist the Account Executive to market, negotiate, prepare and analyse alternative renewal options
- Where applicable, on receipt of complete renewal instructions from the Account Executive proceed with the renewal process
- Where the Account Executive indicates they do not require involvement, undertake the renewal procedure according to company standards and requirements
- Develop written and electronic renewal material as appropriate
- Input required information as necessary
Requirements
- Matric Certificate
- RE5 Qualification essential
- Relevant Insurance qualification (Minimum NQF5 with 120 credits) recognized with the FSCA essential
- Class of Business Short Term Personal Lines essential
- Class of Business Short Term Commercial Lines essential
- Proven track record of Product Specific Training completed for all current products - non negotiable
- Proven track record of CPD hours accrued for the current CPD Cycle - essential
- Registered Representative with FSCA (no debarments or pending debarments etc).
- Computer skills and knowledge (Word, Excel, Outlook, Internet)
- 2 or more years’ experience in commercial lines underwriting
- In depth knowledge of insurance coverages and the ability to communicate this clearly to clients and insurers
- Bilingual
Please consider your application unsuccessful should you not receive a response from our Recruitment Consultants within two weeks of applying for the position.
